13 days old

VP – User Experience

Bank of America
Cambridge, MA
  • Job Code
Company Bank of America

Job Title VP – User Experience

Jobid bankofamerica-18011581CambridgeMA

Location: Cambridge, MA, 02238, USA

Description **Job Description:**

**Business Overview:**

Merrill Lynch Global Wealth and Retirement Services (“GWRS”) provides a comprehensive set of investment products and services, as well as retirement solutions, to the company’s clients and financial advisors globally. GWRS provides the products, tools and content that enables our advisors to help their clients meet their goals while building lasting, productive relationships.

**Job Description**

We’re looking for an experienced and accomplished User Experience Manager that will help establish Merrill Lynch as one of the most creative, innovative and meaningful brands in employer benefits and financial wellness market. This individual requires a laser-like customer focus, a data-driven approach to design, and awareness of current and best practices for mobile and online UX design. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to drive design solutions with minimal direction. The successful candidate will lead and expand our internal creative team of designers, researchers and copywriters, and will work closely with internal and external stakeholders to understand requirements, conduct UX surveys, prepare and demonstrate high fidelity storyboard and interface prototypes. This individual will establish the design strategy that deliver exceptionally delightful user experience across web and mobile platforms, and all communications, with a unified design and voice for the Merrill Lynch brand.


• Provide overall leadership for user experience aspects of the platform including information architecture, user journeys, content, visual design, and overall usability

• Provide expertise and mentorship to all phases of UX which includes scoping design projects, choosing proper user research tactics, discovering underlying user needs, creating prototypes or giving detailed critiques of design and copy

• Produce full hands-on design work as needed, and manage UX design assets including our pattern library, journey maps, wireframes, and interactive prototypes, within the context of an established enterprise design strategy

• Build, manage, and develop a team of talented designers, researchers and copywriters

• Work closely with the product and development team in an agile SCRUM environment, communicating design requirements, reviewing prototypes, and championing delightful UX in face of technical and budgetary constraints

• Think critically and innovatively about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it

• Ability to work gracefully and have a bias for action in a fast-paced environment


• Bachelor’s degree in design, human-computer interaction or equivalent

• 8+ years of experience in UX/product design for a high quality web or mobile application

• 3+ years as manager of small to medium size multi-disciplinary teams

• Experience in hiring, managing and inspiring a team

• A strong portfolio of work that shows your UX track record of high quality solutions that demonstrate difficult UX problems and simplify difficult business process to intuitive interfaces

• Fluency in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques

• Experience working within agile development methodologies

• Collaboration with technical teams to ensure designs work within enterprise frameworks

• Familiarity with user experience patterns across iOS and Android platforms, and responsive frameworks

• Outstanding verbal and written communications and presentation skills

• Deeply curious, empathetic, and passionate about uncovering user insights with a relentless desire for innovation

**Posting Date** : 03/01/2018

**Location** :

Boston, MA, 225 FRANKLIN ST (MA1225),

Cambridge, MA, HARVARD SQUARE BC, 1414 Massachusetts Ave,


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


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VP – User Experience

Bank of America
Cambridge, MA

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Bank of America
Cambridge, MA

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