17 days old

US Meeting Manager Health Care Professionals (HCP)

Amgen
Tampa, FL 33602
  • Job Code
    116807881
Amgen

Job ID: R-88093
Location: Tampa, FL, US 33602

Meeting Manager-US Health Care Professionals (HCP)

Amgen is seeking a US HCP Meeting Manager who will be responsible for the development and management of Heath Care Professional (HCP) meetings for Amgen in the US region. The US HCP Meeting Manager will report to the Senior Manager, Global Lead for Global Meetings Management. The US HCP Manager will work out of the Amgen Capability Center located in Tampa, Florida.

At Amgen, our mission is simple: to serve patients. Our Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

Primary responsibilities for the manager will include the following:

The US HCP Meeting Manager responsibilities will include:
  • Subject matter expert (SME) and single point of contact for HCP Meetings originating in US for global meetings.
  • Manage supplier relationships for in person, virtual and hybrid HCP attended meetings. Implement strategy and deliver objectives, while working with meeting sponsors.
  • Responsible for suppliers delivering compliant sourcing and logistical services, from program registration, contracting, data collection, operation to final billing. Influence change management obtaining stakeholder buy-in of global SMMP.
  • Manage suppliers to assure adherence to Service Level Agreements and Key Performance Indicators (SLAs, KPIs).
  • Liaise between meeting sponsors and supplier contacts to ensure regional and global program objectives and meeting needs are met.
  • Participate in regularly scheduled status meetings with stakeholders to communicate individual program and collective program initiatives.
  • Provide SME (for HCP meetings including but not limited to compliance polices, spend capture guidelines, HCP contracting, country hotel approvals, and country compliance guidelines.
  • Maintain proactive, positive, open line of communication with stakeholders to ensure understanding of expectations.
  • Conduct regularly scheduled status meetings with stakeholders from pre-launch through program operation.
  • Develop strategic partnerships with multiple contacts within hotel and supplier organizations.
  • Manage virtual HCP meetings from registration to operation.Provide reporting to internal stakeholder.
  • Own supplier relationship - Supplier Performance Management of Service Level Agreements and Key Performance Indicators (SLAs, KPIs) for Virtual and F2F suppliers.
  • Responsible for finding solutions to issues that have been escalated by outsourced suppliers.
  • Responsible for process training and support.
  • Owns data and manages QC process.
  • Trains supplier and internal staff as required.
  • Creates and maintains Standard Operating Procedures (SOP documentation).
  • Prepare and present Quarterly Business Reviews with Global Stakeholders.
  • Works closely with GMM team a day-to-day basis to ensure program objectives are executed for virtual investigator meeting initiative.
  • Provides Strategic Meeting Management (SMM) account program budgets, timelines and documents.
  • Track and report on cost savings negotiated and achieved.
  • Prepares/presents quarterly metrics for Global Business Services leadership team on overall activities.
  • Maintains strict confidentiality of employee, financial and company records.


Doctorate degree & 2 years of HCP meetings management experience

OR

Master's degree & 4 years of HCP meetings management experience

OR

Bachelor's degree or & 6 years of HCP meetings management experience

OR

Associate degree & 10 years of HCP meetings management experience

OR

High school diploma / GED & 12 years of HCP meetings management experience

Preferred Qualifications
  • 3+ years project management experience, meeting/ sourcing management, including budget maintenance required.
  • Pharma industry experience sourcing/planning/account management) with Pharma code knowledge.
  • Prior successful experience in developing and maintaining key stakeholder and supplier relationships.
  • Relationship management in multiple country cultures a plus.
  • Prior experience managing third party suppliers.
  • Prior experience and knowledge about virtual meeting setup, operation and management.
  • Digital Event Strategist certification a plus.
  • Must be comfortable preparing and presenting data analytics and strategic concepts to influence change. Presentation skills, both verbal and visual ideal.
  • Proven aptitude for technology and/or software solutions and analytical skills required. Prior experience with CVENT required.
  • Prior experience in effectively handling multiple projects/demands and working on a virtual team preferred.
  • HMCC certification preferred
  • Excellent technology skills: MS Office, Excel, Power Point (Workday and SAP a+)
  • Ability to present complex data to diverse groups
  • Able to work in a fast-paced environment where priorities may change with little notice


Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PI116807881

<b>Amgen</b><br/><br/><b>Job ID: </b>R-88093<br/><b>Location: </b>Tampa, FL, US 33602<br/><br/><b>Meeting Manager-US Health Care Professionals (HCP)</b> <br><br>Amgen is seeking a US HCP Meeting Manager who will be responsible for the development and management of Heath Care Professional (HCP) meetings for Amgen in the US region. The US HCP Meeting Manager will report to the Senior Manager, Global Lead for Global Meetings Management. The US HCP Manager will work out of the Amgen Capability Center located in Tampa, Florida. <br><br>At Amgen, our mission is simple: to serve patients. Our Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.<br><br>Primary responsibilities for the manager will include the following:<br><br>The US HCP Meeting Manager responsibilities will include:<br><ul><li>Subject matter expert (SME) and single point of contact for HCP Meetings originating in US for global meetings.</li><li>Manage supplier relationships for in person, virtual and hybrid HCP attended meetings. Implement strategy and deliver objectives, while working with meeting sponsors.</li><li>Responsible for suppliers delivering compliant sourcing and logistical services, from program registration, contracting, data collection, operation to final billing. Influence change management obtaining stakeholder buy-in of global SMMP.</li><li>Manage suppliers to assure adherence to Service Level Agreements and Key Performance Indicators (SLAs, KPIs).</li><li>Liaise between meeting sponsors and supplier contacts to ensure regional and global program objectives and meeting needs are met.</li><li>Participate in regularly scheduled status meetings with stakeholders to communicate individual program and collective program initiatives.</li><li>Provide SME (for HCP meetings including but not limited to compliance polices, spend capture guidelines, HCP contracting, country hotel approvals, and country compliance guidelines.</li><li>Maintain proactive, positive, open line of communication with stakeholders to ensure understanding of expectations.</li><li>Conduct regularly scheduled status meetings with stakeholders from pre-launch through program operation.</li><li>Develop strategic partnerships with multiple contacts within hotel and supplier organizations.</li><li>Manage virtual HCP meetings from registration to operation.Provide reporting to internal stakeholder.</li><li>Own supplier relationship - Supplier Performance Management of Service Level Agreements and Key Performance Indicators (SLAs, KPIs) for Virtual and F2F suppliers.</li><li>Responsible for finding solutions to issues that have been escalated by outsourced suppliers.</li><li>Responsible for process training and support.</li><li>Owns data and manages QC process.</li><li>Trains supplier and internal staff as required.</li><li>Creates and maintains Standard Operating Procedures (SOP documentation).</li><li>Prepare and present Quarterly Business Reviews with Global Stakeholders.</li><li>Works closely with GMM team a day-to-day basis to ensure program objectives are executed for virtual investigator meeting initiative.</li><li>Provides Strategic Meeting Management (SMM) account program budgets, timelines and documents.</li><li>Track and report on cost savings negotiated and achieved.</li><li>Prepares/presents quarterly metrics for Global Business Services leadership team on overall activities.</li><li>Maintains strict confidentiality of employee, financial and company records.</li></ul><br><br>Doctorate degree & 2 years of HCP meetings management experience<br><br>OR<br><br>Master's degree & 4 years of HCP meetings management experience<br><br>OR<br><br>Bachelor's degree or & 6 years of HCP meetings management experience<br><br>OR<br><br>Associate degree & 10 years of HCP meetings management experience<br><br>OR<br><br>High school diploma / GED & 12 years of HCP meetings management experience<br><br><b>Preferred Qualifications</b> <br><ul><li>3+ years project management experience, meeting/ sourcing management, including budget maintenance required.</li><li>Pharma industry experience sourcing/planning/account management) with Pharma code knowledge.</li><li>Prior successful experience in developing and maintaining key stakeholder and supplier relationships.</li><li>Relationship management in multiple country cultures a plus.</li><li>Prior experience managing third party suppliers.</li><li>Prior experience and knowledge about virtual meeting setup, operation and management.</li><li>Digital Event Strategist certification a plus.</li><li>Must be comfortable preparing and presenting data analytics and strategic concepts to influence change. Presentation skills, both verbal and visual ideal.</li><li>Proven aptitude for technology and/or software solutions and analytical skills required. Prior experience with CVENT required.</li><li>Prior experience in effectively handling multiple projects/demands and working on a virtual team preferred.</li><li>HMCC certification preferred</li><li>Excellent technology skills: MS Office, Excel, Power Point (Workday and SAP a+)</li><li>Ability to present complex data to diverse groups</li><li>Able to work in a fast-paced environment where priorities may change with little notice</li></ul><br><br>Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.<br><br>Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.<br><br>Join Us <br> <br> If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. <br> <br> Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. <br> <br> As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. <br> <br> Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br/><br/> <img src="https://analytics.click2apply.net/v/eoNZzOtNpgzLcjxYhdXDl"> <p>PI116807881</p>

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Posted: 2020-01-03 Expires: 2020-02-03

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US Meeting Manager Health Care Professionals (HCP)

Amgen
Tampa, FL 33602

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