12 days old

US Import Service Quality Supervisor

Polar Air Cargo
Erlanger, KY 41018
  • Job Code
    115888074

Job ID: 2019-2958
# of Openings: 1
Category: Ground Operations
City: Erlanger
State: KY
Company: Polar Air Cargo

Overview

Represents the company in customer interactions and services, such as: Track and tracing, assist with customer inquiries and general point of contact for all US import questions and concerns.

Responsibilities

  • Identifies researches and, when possible, resolves service quality issues and/or ensures resolution.
  • When possible, averts and/or diffuses potential customer problems.
  • Identifies internal departments' potential and/or current problems and/or needs relating to service quality and works with departments to resolve
  • Communicates with Import Sales departments and terminal service manager on ongoing basis.
  • Responds to customers' questions, problems, requests, and/or complaints.
  • Traces missing cargo and follow-up on tracers.
  • Provides freight status and/or customer call back-up support.
  • Researches local claims and provides documentation as needed
  • Creates, maintains, updates and/or utilizes customer and/or freight reports and information in Phaseware or other computer database and/or company records.
  • Tracks all on forwarded cargo to final destination via aircraft or truck
  • Creates an environment that encourages team work by:
    • Informing supervisor and/or director of Ground ops of unique or difficult situations;
    • Providing ongoing support, assistance and information to Sales and Ground operations service staff
    • Maintain working relationships with employees in other pertinent departments to obtain and/or provide information.
  • Performs other duties as assigned.


Qualifications

  • High school or equivalent work experience
  • Demonstrates proficiency in, MS Office: Excel, and Word, and Outlook
  • Applies interpersonal, communication, and telephone skills.
  • Uses ability to track and coordinate multiple issues simultaneously.
  • Applies decision making skills
  • Applies conceptual and problem solving skills
  • Understands and adheres to company policies and procedures.
  • Applies understanding of air cargo industry
  • Three years airline customer service or cargo-related experience
  • Has a sense of urgency with respect to constrained timelines
  • Is able to multi-task in a high-pressure environment

PI115888074

<br/><b>Job ID: </b>2019-2958<br/><b># of Openings: </b> 1<br/><b>Category: </b> Ground Operations<br/><b>City: </b> Erlanger<br/><b>State: </b> KY<br/><b>Company: </b> Polar Air Cargo<br/><br/><b>Overview</b><br><br>Represents the company in customer interactions and services, such as: Track and tracing, assist with customer inquiries and general point of contact for all US import questions and concerns. <br><br><b>Responsibilities</b><br><br><ul><li>Identifies researches and, when possible, resolves service quality issues and/or ensures resolution. </li><li>When possible, averts and/or diffuses potential customer problems.</li><li>Identifies internal departments' potential and/or current problems and/or needs relating to service quality and works with departments to resolve</li><li>Communicates with Import Sales departments and terminal service manager on ongoing basis.</li><li>Responds to customers' questions, problems, requests, and/or complaints.</li><li>Traces missing cargo and follow-up on tracers.</li><li>Provides freight status and/or customer call back-up support.</li><li>Researches local claims and provides documentation as needed </li><li>Creates, maintains, updates and/or utilizes customer and/or freight reports and information in Phaseware or other computer database and/or company records.</li><li>Tracks all on forwarded cargo to final destination via aircraft or truck</li><li>Creates an environment that encourages team work by: <ul><li>Informing supervisor and/or director of Ground ops of unique or difficult situations;</li><li>Providing ongoing support, assistance and information to Sales and Ground operations service staff</li><li>Maintain working relationships with employees in other pertinent departments to obtain and/or provide information.</li></ul></li><li>Performs other duties as assigned.</li></ul> <br><br><b>Qualifications</b><br><br><ul><li>High school or equivalent work experience </li><li>Demonstrates proficiency in, MS Office: Excel, and Word, and Outlook</li><li>Applies interpersonal, communication, and telephone skills.</li><li>Uses ability to track and coordinate multiple issues simultaneously.</li><li>Applies decision making skills</li><li>Applies conceptual and problem solving skills</li><li>Understands and adheres to company policies and procedures.</li><li>Applies understanding of air cargo industry</li><li>Three years airline customer service or cargo-related experience</li><li>Has a sense of urgency with respect to constrained timelines</li><li>Is able to multi-task in a high-pressure environment</li></ul><br/><br/> <img src="https://analytics.click2apply.net/v/j75ykyINqbGATRZ6uxypd"> <p>PI115888074</p>

Categories

Posted: 2019-11-28 Expires: 2019-12-29

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US Import Service Quality Supervisor

Polar Air Cargo
Erlanger, KY 41018

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