17 days old

Training Manager

Rapid Response Monitoring
Syracuse, NY 13204
  • Job Code
    119009739

Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Manager of Training

As Manager of Training, you will take charge of the evolution of all Rapid Response training programs and oversee the development and guidance of our training team. You will design strategies to enhance and improve the overall effectiveness and performance of our organization. A successful candidate will be a passionate leader who can develop new training strategies and manage their implementation.

Responsibilities

  • Conduct and oversee corporate training and development programs.
  • Develop short- and long-term cross-departmental planning strategies to monitor adherence to specified policies and procedures, employee performance, and meet company goals and objectives.
  • Oversee SIA certification of Operations staff.
  • Assist RRMS staff during catastrophic failure simulations and refine process as required.
  • Ensure that uniform training is given to all specialists regardless of shift through the creation and updating of Standard Operating Procedures.
  • Oversee the creation and administration of programs to train Operations Managers and Supervisors on procedural changes and new integrations.
  • Perform on-site Dealer training to facilitate uniform processing of signals and data.
  • Inform and inspire new and existing employees on full compliance with Company policies and procedures.

Basic Qualifications

  • Minimum four (4) year college degree or equivalent military and/or relevant work experience.
  • Experienced with trend identification and problem solving.
  • Superior customer service, communication, time management, and organizational skills.
  • Ability to clear a thorough background check to allow for acquisition of necessary licensing (SIA Certification, DoD SECRET Clearance, NYC Fire Certification, Commonwealth of Virginia Certification, and ability to be licensed in all US States where required).

Preferred Qualifications

  • Knowledge of stages, Aspect, Video Platforms, Microsoft Office programs.
  • In depth knowledge of computer systems, software, networks, with special knowledge of the internet, and computer system peripherals.
  • 1+ years Alarm Center Processing experience.
  • Experience with database management as it relates to putting accounts on-line, making changes and/or corrections, and data quality assurance.
  • Experience in HR, Adult Education or other classroom instruction.

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify

PI119009739

<p>Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.</p> <p> </p> <p><strong>Manager of Training</strong></p> <p>As Manager of Training, you will take charge of the evolution of all Rapid Response training programs and oversee the development and guidance of our training team. You will design strategies to enhance and improve the overall effectiveness and performance of our organization. A successful candidate will be a passionate leader who can develop new training strategies and manage their implementation.</p> <p> </p> <p><strong>Responsibilities</strong><strong><u> </u></strong></p> <ul> <li>Conduct and oversee corporate training and development programs.</li> <li>Develop short- and long-term cross-departmental planning strategies to monitor adherence to specified policies and procedures, employee performance, and meet company goals and objectives.</li> <li>Oversee SIA certification of Operations staff.</li> <li>Assist RRMS staff during catastrophic failure simulations and refine process as required.</li> <li>Ensure that uniform training is given to all specialists regardless of shift through the creation and updating of Standard Operating Procedures.</li> <li>Oversee the creation and administration of programs to train Operations Managers and Supervisors on procedural changes and new integrations.</li> <li>Perform on-site Dealer training to facilitate uniform processing of signals and data.</li> <li>Inform and inspire new and existing employees on full compliance with Company policies and procedures.</li> </ul> <p> </p> <p><strong>Basic Qualifications</strong> </p> <ul> <li>Minimum four (4) year college degree or equivalent military and/or relevant work experience.</li> <li> Experienced with trend identification and problem solving.</li> <li> Superior customer service, communication, time management, and organizational skills. </li> <li> Ability to clear a thorough background check to allow for acquisition of necessary licensing (SIA Certification, DoD SECRET Clearance, NYC Fire Certification, Commonwealth of Virginia Certification, and ability to be licensed in all US States where required).</li> </ul> <p> </p> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Knowledge of stages, Aspect, Video Platforms, Microsoft Office programs.</li> <li>In depth knowledge of computer systems, software, networks, with special knowledge of the internet, and computer system peripherals.</li> <li> 1+ years Alarm Center Processing experience.</li> <li> Experience with database management as it relates to putting accounts on-line, making changes and/or corrections, and data quality assurance.</li> <li> Experience in HR, Adult Education or other classroom instruction.</li> </ul> <p> </p> <p><strong> </strong></p> <p>Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.</p> <p>Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.</p> <p>For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify</p> <p> </p> <img src="https://analytics.click2apply.net/v/5D6qQafjPQ5GS8O6Cgr2O"> <p>PI119009739</p>

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Posted: 2020-03-13 Expires: 2020-04-13

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Training Manager

Rapid Response Monitoring
Syracuse, NY 13204

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