11 days old

Technology Support Specialist I (Service Desk)

Dartmouth College
Hanover, NH 03755
  • Job Code
    119188302


Dartmouth College



Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

Position Information

Position Title
Technology Support Specialist I (Service Desk)

Department
Information, Technology and Consulting

Position Number
1127137

Position Purpose

The Technology Support Specialist I is responsible for providing technology support and consulting to the Dartmouth College community. They provide multi-platform software and hardware support for traditional desktop and mobile platforms. Support is provided through office visits, remote tools and by telephone as required.



SEIU Level
Not an SEIU Position

FLSA
Non-Exempt

Employment Category
Regular Full Time

Department Contact for Cover Letter
Tana Perezcastaneda, Chief Operating Officer

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.



Key Accountabilities

Key Accountabilities

Technology Support and Client Services - 80%

  • Supports various operating systems and device platforms
  • Documents technical issues and knowledge
  • Builds strong relationships with departments and individuals at Dartmouth
  • Consults with clients on technology solutions and use
  • Collaborates with teams both internal and external to the Service Desk
  • Provides administrative support for core technologies
    Learning and development - 10%
  • Continuously develops expertise for new and existing technologies
  • Continuously improves knowledge and processes for Service Desk team
    Project management - 10%
  • Participates in testing, development, communication, and implementation of projects
  • Provides client perspective to project teams
-- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. -- Performs other duties as assigned.

PI119188302

<br/><br/><b>Dartmouth College</b><br/><br/><br/><br/>Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.<br/><br/><b>Position Information</b><br/><br/><b>Position Title</b><br/>Technology Support Specialist I (Service Desk)<br/><br/><b>Department</b><br/>Information, Technology and Consulting<br/><br/><b>Position Number</b><br/>1127137<br/><br/><b>Position Purpose</b><br/><p>The Technology Support Specialist I is responsible for providing technology support and consulting to the Dartmouth College community. They provide multi-platform software and hardware support for traditional desktop and mobile platforms. Support is provided through office visits, remote tools and by telephone as required.</p><br/><br/><b>SEIU Level</b><br/>Not an SEIU Position<br/><br/><b>FLSA</b><br/>Non-Exempt<br/><br/><b>Employment Category</b><br/>Regular Full Time<br/><br/><b>Department Contact for Cover Letter</b><br/>Tana Perezcastaneda, Chief Operating Officer<br/><br/><b>Special Instructions to Applicants</b><br/><p>Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.</p><br/><br/><b>Key Accountabilities</b><br/><p></p> <tr> <th>Key Accountabilities</th> <td><p>Technology Support and Client Services - 80%</p> <ul> <li>Supports various operating systems and device platforms</li> <li>Documents technical issues and knowledge</li> <li>Builds strong relationships with departments and individuals at Dartmouth</li> <li>Consults with clients on technology solutions and use</li> <li>Collaborates with teams both internal and external to the Service Desk</li> <li>Provides administrative support for core technologies<br> Learning and development - 10%</li> <li>Continuously develops expertise for new and existing technologies</li> <li>Continuously improves knowledge and processes for Service Desk team<br> Project management - 10%</li> <li>Participates in testing, development, communication, and implementation of projects</li> <li>Provides client perspective to project teams</li> </ul></td> </tr> <tr> <th>--</th> <td>Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.</td> </tr> <tr> <th>--</th> <td>Performs other duties as assigned.</td> </tr> <img src="https://analytics.click2apply.net/v/z1BAjasOWM5eC7oqiAlJo"> <p>PI119188302</p>

Categories

Posted: 2020-03-20 Expires: 2020-04-20

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Technology Support Specialist I (Service Desk)

Dartmouth College
Hanover, NH 03755

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