20 days old

Technical Support Specialist

R&M Materials Handling Inc
Springfield, OH 45502
  • Job Code
    118916124

R&M Materials Handling Inc

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

Country: United States
Location: Springfield, OH, US
Employment type: Undefined term


Country: United States (US)
Location: Springfield
, Ohio (US-OH)
Location details:


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Title: Technical Support Specialist

Reports To: Customer Service Manager - Aftermarket

Principal Responsibilities:

  • Assist in troubleshooting electrical/mechanical components, identify spare parts through bills of material, drawings and manuals, and resolve product warranty issues.
  • Recommend spare parts packages based on equipment usage and applications.
  • Communicate with distributors via telephone, e-mail, fax or face to face.
  • Respond to inquiries of sales force and distributors relating to published data, product specifications, product applications and other technical data.
  • Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments.
  • Continually develop technical knowledge of product offering.
  • Provide technical assistance and participate in repair/troubleshooting activities at job sites
  • and customer facilities - occasional travel sometimes on short notice because of critical
  • circumstances.
  • Prepare warranty and technical proposals for field modifications, spare parts and other
  • services.
  • Enter orders into MRP system and run reports to follow the orders through the entire process from entry to close.
  • Provide feedback regarding repeated claims/inquiries based on historical data to appropriate departments.
  • Perform other administrative work and project tasks to support the overall goals of
  • technical / warranty support.
  • Achieve industry leading customer service.
  • Provide professional written and verbal communications and timely processing of proposals and claims.
  • Maintain a high degree of clerical accuracy.
  • Initiate efforts to create an effective team and earn the trust and respect from both customers and coworkers.
  • Seek timely solutions to resolve unexpected problems and make significant contribution with little direction.
  • Maintain a timely and thorough responsiveness to inquiries including but not limited to phone calls, voice mails, faxes and e-mails.
  • Other duties as assigned by supervisor.


Education: Associate degree in Engineering or equivalent required. Strong mechanical/electrical and technical knowledge required.

Experience: 5-7 years experience in technical/customer service position required. Must have demonstrated experience in solving mechanical and electrical problems. Must have well-developed communication and PC skills. Must be able to address multiple issues at the same time.

*RM #monus #cbus #nxt

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency.

PI118916124

<br/><b>R&M Materials Handling Inc</b><br/><br/>Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category<br/><br/><b>Country: </b> United States<br/><b>Location: </b> Springfield, OH, US<br/><b>Employment type: </b> Undefined term<br/><br/><br/><em>Country: United States (US) <br> Location: Springfield</em><em>, Ohio (US-OH) <br> Location details: </em><br><br><em>At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. </em><br><br><em>We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.</em><br><br><strong>Position Title:</strong> Technical Support Specialist<br><br><strong>Reports To:</strong> Customer Service Manager - Aftermarket<br><br><strong>Principal Responsibilities:</strong><br><br><ul> <li>Assist in troubleshooting electrical/mechanical components, identify spare parts through bills of material, drawings and manuals, and resolve product warranty issues. </li> <li>Recommend spare parts packages based on equipment usage and applications. </li> <li>Communicate with distributors via telephone, e-mail, fax or face to face.</li> <li>Respond to inquiries of sales force and distributors relating to published data, product specifications, product applications and other technical data. </li> <li>Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments. </li> <li>Continually develop technical knowledge of product offering.</li> <li>Provide technical assistance and participate in repair/troubleshooting activities at job sites</li> <li>and customer facilities - occasional travel sometimes on short notice because of critical</li> <li>circumstances.</li> <li>Prepare warranty and technical proposals for field modifications, spare parts and other</li> <li>services. </li> <li>Enter orders into MRP system and run reports to follow the orders through the entire process from entry to close. </li> <li>Provide feedback regarding repeated claims/inquiries based on historical data to appropriate departments.</li> <li>Perform other administrative work and project tasks to support the overall goals of</li> <li>technical / warranty support.</li> <li>Achieve industry leading customer service.</li> <li>Provide professional written and verbal communications and timely processing of proposals and claims. </li> <li>Maintain a high degree of clerical accuracy. </li> <li>Initiate efforts to create an effective team and earn the trust and respect from both customers and coworkers. </li> <li>Seek timely solutions to resolve unexpected problems and make significant contribution with little direction. </li> <li>Maintain a timely and thorough responsiveness to inquiries including but not limited to phone calls, voice mails, faxes and e-mails.</li> <li>Other duties as assigned by supervisor.</li> </ul> <br><br><strong>Education:</strong> Associate degree in Engineering or equivalent required. Strong mechanical/electrical and technical knowledge required.<br><br><strong>Experience:</strong> 5-7 years experience in technical/customer service position required. Must have demonstrated experience in solving mechanical and electrical problems. Must have well-developed communication and PC skills. Must be able to address multiple issues at the same time.<br><br><em>*RM <em>#monus #cbus #nxt</em></em><br><br><em>Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency.</em><br/><br/> <img src="https://analytics.click2apply.net/v/MarDOwSDDRXnCoMyuwNnK"> <p>PI118916124</p>

Categories

Posted: 2020-03-11 Expires: 2020-04-11

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Technical Support Specialist

R&M Materials Handling Inc
Springfield, OH 45502

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