8 days old

Technical Program Manager

Five9, Inc.
San Ramon, CA 94583

Technical Program Manager


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are actively seeking a Technical Program Manager will be focused on owning and driving the relationship between the Cloud Operations and application/service and Engineering teams. In this exciting new role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.


This program cuts across multiple technology groups. You will act as a central point, owning the definition and execution of the portion of this program as it affects delivery both inside and outside of Five9. You will take on goals related to financial and operational efficiencies and be responsible for ensuring that these are tracked accordingly.


Key Responsibilities:

  • 2+ years of Technical Program Management experience in a related industry

  • Experience managing efforts in cloud environments, distributed systems and/or developing large scale web applications

  • Experience with current web technologies

  • Proven experience working with senior leadership and experience defining and delivering on a product roadmap

  • Fluency and comfort with business applications such as Word, Excel and SharePoint

  • Proven ability to bring clarity to ambiguous situations

  • A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives


  • 5+ years of Technical Program Management experience

  • A bachelor's degree in Engineering, Computer Science or equivalent.

  • Exceptional written and verbal communication

  • Thorough understanding of software development lifecycle from conception to delivery.

  • Experience working with cloud-based technologies (AWS/GCP preferred)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.





Posted: 2021-05-09 Expires: 2021-06-08

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Technical Program Manager

Five9, Inc.
San Ramon, CA 94583

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