11 days old

Systems Engineer III- VMware (Req 702)

Reliance Steel & Aluminum Co.
Cypress, California 90630
  • Job Code
    Div.98 (Req 702)
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email


The System Engineer III - VMware is responsible for the support of the enterprise Virtualization environments. The Systems Engineer III-VMware is responsible for designing and creating infrastructure systems and architectures for Virtualization in Reliance’s Infrastructure. The Virtualization environment is very critical and supports over 95% of all Reliance computer environments. The Systems Engineer III-VMware will support application teams in deployment of new servers and serve as second and third-level escalation support. In addition, the Systems Engineer III-VMware will assist the Support Desk and Field Operations teams with issue resolution by developing and training team members to support the Virtualization environment. The Systems Engineer III-VMware will identify and proactively respond to medium to high complexity system problems related to Virtualization and supporting technologies, including VMware Horizon View VDI. The Systems Engineer III-VMware troubleshoots and corrects complex and sometimes ambiguous problems that affect operation of the environment. In addition, the Systems Engineer III-VMware will analyze current processes and procedures for possible improvements, as well as develop and maintain documentation of their assigned environment.

Essential Functions

Systems Engineering - Architects, implements and supports infrastructure technologies.

  • Assist the team with deployment, operations, and maintenance of infrastructure technologies                                                                                                                                          
  • Reviews existing technologies for vendor support and end-of-life information                                                                                    
  • Contribute to designs, implementation, integrations, and testing of infrastructure technologies                                                                                                                            
  • Support the deployment, operations, and maintenance of infrastructure technologies                                                                                                                                                                                          
  • Contribute to identifying migration path needs  
  • Design and create systems and architectures                                                                                                                                                                                                                                                          
  • Model solutions of varying complexities, and creates strategies that consider all aspects of the customer's requirements and problem                                                                                                                
  • Innovate and work to resolve problems that are ambiguous                                                                                                                        
  • Frame the essence of the customer’s issue, and build scalable and adaptable solutions, while considering the larger stakeholder community                                                                                                                                                                                    
  • Present unbiased positions to customers, and explains complex ideas in understandable terms.                                                                                                                                                                                  
  • Propose migration path strategies for upgrades                                                                                      
  • Gain stakeholder buy-in, eliminate ambiguity, and ensure traceability to source requirements
  • Prior to commitment to change considers impact and mitigates and addresses any issues
  • Follow change control process by entering Incidents into IT Service Management System (ServiceNow) for approval when making changes to the VMware environments

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.                                                                                                                                                                      
  • Demonstrate knowledge of routine techniques, skills, equipment, and procedures                                                                                          
  • Apply knowledge to identify and proactively responds to low complexity system problems                                                                          
  • Work to develop additional technical knowledge and skills
  • Administer, monitor and support all aspects of an infrastructure environment                                                                                                                                                                                                                                      
  • Develop and maintain documentation of assigned environment
  • Troubleshoot and corrects complex problems that affect operation of the environment                                                                                                                    
  • Anticipate problems; sees how a problem and its solution will affect other areas                                                                                                                  
  • Analyze current processes and procedures for possible improvements                                                                                                                      
  • Evaluate new technology as potential solutions to existing problems
  • Provide after hours and on-call support

Supplemental Duties & Responsibilities

  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assists personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested

Core Competencies

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them
  • Seek advice from those who have solved similar problems
  • Follow up to ensure that the problem has been resolved
  • Document and disseminate identification and resolution of problems to avoid future redundant work efforts
  • Break down problems and identify all of their components
  • Provide insight into the root-causes of problems      
  • Anticipate problems and is proactive in addressing them Asks perceptive questions to seek optimal solutions.                                                                                              
  • Involves the team in problem solving                                                                                                                        
  • Generates a range of solutions and courses of action with benefits, costs, and risks associated with each.                                                                                                                                                          
  • Explores various sources for answers, and thinks "outside the box" to find options                                                                              
  • Open to other's ideas to help develop solutions                                                                                                                          
  • Help others cultivate their problem solving skills      

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather data and others' input when making decisions
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others
  • Escalate decisions when appropriate
  • Balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs
  • Weighs pros and cons of each option before making a decision and moving forward                                                                                        
  • Can explain the rationale for a decision                                                                                
  • Follows up to ensure decision was implemented

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
  • Commit to continuous improvement                                                                                                                                        
  • Establish relationship with customers providing education as appropriate
  • Deliver high quality solutions
  • Elicits feedback from customers                                                                                                                                                                                                                              
  • Assists in creating strategies to help the organization serve customers        

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

     Able to:

  • Establish rapport with co-workers easily
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others
  • Acknowledges team members for their contributions                                                                                                              
  • Provide assistance to others when they need it                                                                                                                  
  • Work for solutions that all team members can support                                                                                                        
  • Effectively persuades and influences team members to achieve goals                                                                                                                        
  • Seek to resolve confrontations and disagreements constructively                                                                                           

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Collaborate between own functional area and areas below or above in the work stream as needed
  • Set well-defined and realistic goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                                  
  • Persistently push self and others for results
  • Display initiative, effort, and commitment towards completing assignments
  • Help others
  • Provide consistency between projects
  • Facilitate between own functional area and areas below or above in the project stream as needed                                                                                                                      
  • Allocate work where applicable                                                                                                  
  • Anticipate and adjust for problems and roadblocks                                                                                                                        
  • Is enthusiastic for the things he/she sees as challenging                                                                                                                              
  • Display a high-level of initiative, effort, and commitment towards completing assignments

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Has broad Reliance business knowledge and integrates it into optimal technology solutions for business processes.

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience
  • Shares ideas and perspectives and encourages others to do the same                                                                                                  
  • Keeps others informed of new developments                                                                                                                                                                                    
  • Tailors communications to audience to have the desired effect

 Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Guide others toward goal accomplishment                                                                                                                          
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations                                                                                
  • Share best practices and processes


  • Bachelor’s Degree or equivalent work experience in a related field required
  • 7+ years of experience supporting a large VMware environment required
  • 7+ years of experience with Microsoft Server technologies in an enterprise wide infrastructure with at least 10 servers required
  • Must have knowledge of AD Group Policy, Network technologies, Storage, and other support technologies
  • Must be self-motivated and able to work independently and with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.comto request an accommodation.


Posted: 2019-02-11 Expires: 2019-03-17

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Systems Engineer III- VMware (Req 702)

Reliance Steel & Aluminum Co.
Cypress, California 90630

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