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24 days old
Supervisor - MDT, Campaign Development
Valassis Digital
Houston, TX 77002
Job Title:
- Supervisor, MDT.
Job Responsibilities:
- Lead and develop team to ensure internal and external client satisfaction.
- Provide development opportunities, workload assignment, performance feedback, and guidance for day-to-day issues for associates.
- Accountable for the performance of team deliverables/ objectives, maximizing resource potential, influencing hire/termination decisions, and ensuring operational effectiveness to manage, service and grow Valassis client base.
- Ensure flawless and efficient service to designated clients.
- Plan for proper team resources through consultation with sales, clients, and associates.
- Evaluate workload volume and account complexity to manage attendance, overtime and recruiting needs.
- Approve time records/time-off requests as required.
- Assign responsibilities based on skill sets and balanced allocation, and communicate success measures for same.
- Interview and assess potential internal and external candidates.
- Complete appropriate paperwork involved in transfers and new hires.
- Motivate, develop, and support associates in day-to-day job performance and longer term career objectives.
- Cultivate an open communication environment which encourages candid professional discourse.
- Assess performance against job requirements and objectives, and provide feedback on areas of achievement / areas for improvement.
- Positively challenge associates to perform at peak capability.
- Recommend performance awards and/or merit increases when appropriate.
- Manage performance improvement plans as required.
- Consult and solve problems for day-to-day issues.
- Provide guidance on solution development to associates.
- Demonstrate and encourage associates in personal accountability for identifying "win-win" solutions.
- Utilize industry knowledge, internal and external collaboration, and independent business judgment to analyze potential options and determine best case outcomes, escalating as appropriate.
- Initiate team project work to develop prevention of issue recurrence and/or in anticipation of future challenges or opportunities.
- Manage implementation of solution, including client positioning and negotiation as required.
- Provide employees the information, technology and reference materials necessary to perform their jobs.
- Create a climate emphasizing continuing development and present opportunities for future growth and advancement.
- Assist in setting department and associate goals and objectives.
- Understand and educate on diversity and inclusion.
Additional Duties:
- Interpret and monitor performance against organizational goals and policies.
- Support and utilize management systems and tools to identify and evaluate workforce metrics and trends
- Effectively coordinate leadership of associates across different office locations and time zones, as needed.
- Perform other related duties as assigned.
Categories
Posted: 2019-11-20 Expires: 2019-12-21
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