Job Title:

• Supervisor, MDT.

Job Responsibilities:

• Lead and develop team to ensure internal and external client satisfaction. 
• Provide development opportunities, workload assignment, performance feedback, and guidance for day-to-day issues for associates.   
• Accountable for the performance of team deliverables/ objectives, maximizing resource potential, influencing hire/termination decisions, and ensuring operational effectiveness to manage, service and grow Valassis client base.  
• Ensure flawless and efficient service to designated clients.
• Plan for proper team resources through consultation with sales, clients, and associates. 
• Evaluate workload volume and account complexity to manage attendance, overtime and recruiting needs. 
• Approve time records/time-off requests as required. 
• Assign responsibilities based on skill sets and balanced allocation, and communicate success measures for same.   
• Interview and assess potential internal and external candidates. 
• Complete appropriate paperwork involved in transfers and new hires.
• Motivate, develop, and support associates in day-to-day job performance and longer term career objectives. 
• Cultivate an open communication environment which encourages candid professional discourse. 
• Assess performance against job requirements and objectives, and provide feedback on areas of achievement / areas for improvement. 
• Positively challenge associates to perform at peak capability. 
• Recommend performance awards and/or merit increases when appropriate. 
• Manage performance improvement plans as required.
• Consult and solve problems for day-to-day issues. 
• Provide guidance on solution development to associates. 
• Demonstrate and encourage associates in personal accountability for identifying "win-win" solutions. 
• Utilize industry knowledge, internal and external collaboration, and independent business judgment to analyze potential options and determine best case outcomes, escalating as appropriate. 
• Initiate team project work to develop prevention of issue recurrence and/or in anticipation of future challenges or opportunities. 
• Manage implementation of solution, including client positioning and negotiation as required.
• Provide employees the information, technology and reference materials necessary to perform their jobs.   
• Create a climate emphasizing continuing development and present opportunities for future growth and advancement. 
• Assist in setting department and associate goals and objectives. 
• Understand and educate on diversity and inclusion.

Additional Duties: 

• Interpret and monitor performance against organizational goals and policies.
• Support and utilize management systems and tools to identify and evaluate workforce metrics and trends
• Effectively coordinate leadership of associates across different office locations and time zones, as needed.
• Perform other related duties as assigned.