30 days old

Supervisor

Valassis
Houston, TX 77002
WHO WE ARE: 
Valassis, a Vericast business, is the leader in marketing technology and consumer engagement. We work with over 60,000 companies and brands in a wide array of industries, partnering to anticipate consumer intent, inspire action, and create demand. NCH Marketing Services, Inc. and Clipper Magazine are Valassis subsidiaries, and RetailMeNot Everyday is its consumer brand. Its signature Have You Seen Me? program delivers hope to missing children and their families. Follow Valassis on LinkedIn and Twitter.
 

Job Title:

  • Supervisor of Program Management within the Client Solutions and Service Team at Valassis in Houston. 

 Job Responsibilities:

  • Lead and develop team to ensure internal and external client satisfaction. 
  • Provide development opportunities, workload assignment, performance feedback, and guidance for day-to-day issues for associates.   
  • Accountable for the performance of team deliverables/ objectives, maximizing resource potential, influencing hire/termination decisions, and ensuring operational effectiveness to manage, service and grow Valassis client base.  
  • Ensure flawless and efficient service to designated clients.
  • Plan for proper team resources through consultation with sales, clients, and associates. 
  • Evaluate workload volume and account complexity to manage attendance, overtime and recruiting needs. 
  • Approve time records/time-off requests as required. 
  • Assign responsibilities based on skill sets and balanced allocation, and communicate success measures for same.   
  • Interview and assess potential internal and external candidates. 
  • Complete appropriate paperwork involved in transfers and new hires.
  • Motivate, develop, and support associates in day-to-day job performance and longer term career objectives. 
  • Cultivate an open communication environment which encourages candid professional discourse. 
  • Assess performance against job requirements and objectives, and provide feedback on areas of achievement / areas for improvement. 
  • Positively challenge associates to perform at peak capability. 
  • Recommend performance awards and/or merit increases when appropriate. 
  • Manage performance improvement plans as required.
  • Consult and solve problems for day-to-day issues. 
  • Provide guidance on solution development to associates. 
  • Demonstrate and encourage associates in personal accountability for identifying "win-win" solutions. 
  • Utilize industry knowledge, internal and external collaboration, and independent business judgment to analyze potential options and determine best case outcomes, escalating as appropriate. 
  • Initiate team project work to develop prevention of issue recurrence and/or in anticipation of future challenges or opportunities. 
  • Manage implementation of solution, including client positioning and negotiation as required.
  • Provide employees the information, technology and reference materials necessary to perform their jobs.   
  • Create a climate emphasizing continuing development and present opportunities for future growth and advancement. 
  • Assist in setting department and associate goals and objectives. 
  • Understand and educate on diversity and inclusion.

 Additional Duties: 

  • Interpret and monitor performance against organizational goals and policies.
  • Support and utilize management systems and tools to identify and evaluate workforce metrics and trends
  • Effectively coordinate leadership of associates across different office locations and time zones, as needed.
  • Perform other related duties as assigned.
 
WHAT'S IN IT FOR YOU?
Valassis offers a generous total rewards benefits package that includes medical, dental and vision coverage, dollar for dollar 401K matching and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
 
Valassis considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status, or any other legally protected status. In addition, Valassis will provide reasonable accommodations for qualified individuals with disabilities. 
 
#ValGD
#ValIND
#LI-KN1

 

Categories

Posted: 2020-02-28 Expires: 2020-04-09

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Supervisor

Valassis
Houston, TX 77002

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