7 days old

Sr. Manager, Engineering - Platform Infrastructure

Five9, Inc.
San Ramon, CA 94583

Sr. Manager, Engineering - Platform Infrastructure


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are looking for an experienced, high-energy Senior Engineering Manager to lead our Platform Infrastructure engineering team. As part of the Cloud Platform engineering leadership, you will have ownership of engineering execution of Cloud Platform CI/CD automation and Five9 engineering Official Software release builds. You will apply your technical chops, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver great quality product in a predictable manner. You will empower your engineers and leaders to make the biggest impact possible while guiding them to reach their professional goals.



  • Prioritize, plan and tactical management of Platform Infrastructure engineering team efforts in partnership with the product management team, Development, Quality Engineering teams and Cloud Operations teams

  • Lead and deliver Cloud Platform Infrastructure and CI/CD pipeline automation and new initiatives while balancing driving the teams to support production with software builds and driving down technical debt

  • Operations and management of pre-production environments

  • Governance of software promotions between environments

  • Work closely with operations and sustaining team to ensure platform availability

  • Play a key role working with senior leaders in Engineering and Product Management to define long-term technical strategy and product roadmap

  • Management and ownership of Five9 engineering build team

  • Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guiding selection of technologies, and mentorship

  • Grow the technical expertise of your teams in areas of performance, scalability, maintainable architecture and experimentation

  • Ensure continuous resource utilization, and drive continuous efficiency improvements

  • Develop great people, not just great products

  • Think quickly, with the ability to make decisions with incomplete data

  • Bring energy, positivity and drive to your team.



  • 6+ years in enterprise software engineering leadership role with track record of delivering highly scalable, highly available and high-quality products

  • Proven track record in leading and managing a team size of 6+

  • Track record in managing multiple teams in different geographic locations

  • You have navigated complex technical environments which have grown in complexity due to rapid growth

  • Knowledge of DevOps and Cloud Operations

  • Proven experience in building, maintaining, and supporting enterprise SaaS applications

  • At least 5 years of proven DevOps or Cloud Operations experience with software delivery automation involving public cloud.

  • Knowledge of serverless computing concepts, cloud computing, Docker containers, and Kubernetes

  • Knowledge of effective CI/CD practice

  • You are an Agile aficionado

  • You have strong coaching and mentoring skills

  • CS/EE degree or equivalent with 6+ years of proven related experience


Preferred Skills:

  • Experience in building CI/CD automation pipelines

  • Experience implementing DevOps practices

  • Cloud platform experience such as AWS, GCP, or Azure

  • Experience in managing and running multiple Infrastructure automation sprint teams

  • Experience in successfully leading architecture modernization initiative

  • Knowledge of Cloud Infrastructure automation software tools


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.




Posted: 2021-05-06 Expires: 2021-06-05

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Sr. Manager, Engineering - Platform Infrastructure

Five9, Inc.
San Ramon, CA 94583

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