28 days old

Solution Center Analyst I

City of Lenexa
Lenexa, KS 66215
  • Job Code

The City of Lenexa is currently accepting applications for a Solutions Center Analyst that enjoys technology, has excellent customer service and enjoys working with people to join our team. The ideal candidate will:

  • be customer focused
  • enjoy working with and supporting technology
  • be able to prioritize tasks and projects
  • be able to troubleshoot problems and document findings

If you have experience in supporting and troubleshooting technology and want to use your talents to grow and succeed as a valued member of our team, apply today.

Position Summary

Provides a single point of contact for end users to receive support and maintenance within the organization's computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading workstation hardware, mobile technology, and end user software products to ensure optimal performance. The position will also troubleshoot problem areas (in person or remotely) in a timely and accurate fashion and provide end-user assistance where required.

Essential Functions, Duties, and Responsibilities

  • Assists in developing long-term strategies and capacity planning for meeting future workstation hardware needs. This includes determining trends, recommending purchases and deploying solutions for short- and long-term needs.
  • Conducts research on workstation technology products and evaluates, recommends and purchases related products.
  • Provides technical requirements for purchase of PCs, desktop hardware, printers, scanners, and related products.
  • Travels independently to worksite locations to perform onsite analysis, diagnoses, and resolution of end user issues.
  • Recommends and implements corrective solutions, including offsite repair for remote users as needed.
  • Escalate end user tickets as necessary to appropriate staff.
  • Configures & deploys workstation hardware, software, and peripherals and other city-issued devices, such as cell phones, tablets, printers, and copiers.
  • Troubleshoots and maintains end user workstations and related hardware, software, and mobile technology devices to deliver an optimal end user environment.
  • Maintains an inventory of all end user computing devices and peripherals.
  • Works with outside vendors on support & maintenance of equipment.
  • Troubleshoots network connectivity issues for end user devices and works with appropriate staff to resolve issues when needed.
  • Creation and management of user Active Directory objects following proper guidelines and approvals. This includes, but not limited to, new user accounts, disabling accounts, and group memberships.
  • Provisions and manage licensing for users in software products.


Minimum: Certification or associate's degree in the field of computer science and two years of experience in a support technician or help desk environment or any equivalent combination of education, training and experience which provides the requisite knowledge skills and abilities to perform the essential functions of the position.

Desired: Bachelor's degree and five years of experience,

Compensation and Benefits

Hiring range is from $46,454 to $56,529 dependent on qualifications and directly related experience. The City of Lenexa offers a comprehensive benefits package including:

  • Low-cost premiums for medical, dental, and vision insurance
  • Free or low-cost on-site medical clinic
  • 4% employer retirement contribution with optional 2% match
  • 10 paid holidays per year
  • Minimum 2 weeks of vacation during first year
  • Paid sick leave and personal leave (bonus personal leave during first year)
  • Six weeks of paid parental leave
  • City-paid short-term and long-term disability plans
  • Tuition reimbursement up to $3,500 per year
  • Free membership to the Lenexa Rec Center

Working for the City of Lenexa is more than a job. You will be trained, supported and valued. You'll make a difference in the community, work alongside talented people, have leadership support, and work in a stable and positive work environment. We value work-life balance and will give you the resources to succeed in your position.

Offers of employment are conditional upon successful completion of pre-employment physical, drug screen and background check.

To apply: complete an online application. Please attached both your resume AND cover letter. Applications will be reviewed as they are received.

As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment. We value and encourage diversity in our workplace.



Posted: 2022-06-08 Expires: 2022-07-09

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Solution Center Analyst I

City of Lenexa
Lenexa, KS 66215

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