13 days old

Sharepoint Operation Support Analyst

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title Sharepoint Operation Support Analyst

Jobid bankofamerica-18018205CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.

Job Responsibilities:

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs

• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards

• Manage and support infrastructure applications and related data repositories on a day to day basis

• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand

• Apply applicable information security procedures to maintain compliance across infrastructure applications.

• Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability

• Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs

• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.

• Installs, configures and troubleshoots Application(s) used to support IT Services

• Acts as third level resources for Collaboration application(s)

• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution

• On-Call support responsibilities (every 3 weeks- weekends 7a-7p)

Required Skills:

5+ years' experience with Microsoft SharePoint (2013, 2016, Office 365 )

• 5+ years Microsoft PowerShell and scripting technologies

• Experience with monitoring technologies (SCOM & SiteScope)

• Solid understanding of Active Directory, Server, Database (SQL) and networking technologies

• Experience with virtual platforms (client and server) and Microsoft Office products

• Capable of working effectively under a high pressure and demanding work environment

• Proven experience in problem identification, troubleshooting and resolution

• Excellent written and verbal communication skills

• Ability to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc.

• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset

Desired Skills:

• ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus

• Server, Storage & Network experience


M-F with rotating on call weekends every 3 weeks 7a-7p

**Posting Date** : 03/28/2018

**Location** :


Charlotte, NC, Gateway Center, 901 W Trade St,

- United States

**Travel** : Yes, 5% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Sharepoint Operation Support Analyst

Bank of America
Charlotte, NC

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Bank of America
Charlotte, NC

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