17 days old

Service Technician Assistant

Macqueen Equipment Inc
Burlington, ND 58722
  • Job Code
    115035150

Reporting to Service Manager, the primary purpose of the service tech assistant is to support the onsite service technician(s) with administering all parts, receipts and other related documents for the parts and service departments for a given location(s). This person is also responsible for maintaining administration duties and assisting with service repairs.

<p>Reporting to Service Manager, the primary purpose of the service tech assistant is to support the onsite service technician(s) with administering all parts, receipts and other related documents for the parts and service departments for a given location(s). This person is also responsible for maintaining administration duties and assisting with service repairs. </p> <img src="https://analytics.click2apply.net/v/8OmpRKS44VYkfEVNhRZj6"> <br/><br/><p>Duties and Responsibilities</p><p><br/></p><p>Administrative & Technical </p><p><br/></p><p> Assist with equipment repairs and ground maintenance</p><p> Answer and return phone calls</p><p> Posts labor and repair notes to job orders </p><p> Providing receipts for outside purchases of materials and parts </p><p> Processes incoming parts and materials receipts</p><p> Provide a parts request form for all parts required or returned on job orders</p><p> Assists with inventory maintenance and cycle counts</p><p> Assists with delivery and retrieval of units </p><p> Pick up parts, office and shop supplies when directed</p><p> Additional tasks, duties or direction as assigned by management</p><p><br/></p><p><br/></p><p>Customer Satisfaction</p><p><br/></p><p> Maintain highest levels of customer satisfaction</p><p> Provide support and clear communications to internal customers</p><p> Positively interact with factory representatives, vendors and support personnel </p><p><br/></p><p><br/></p><p>Skills and Experience</p><p><br/></p><p> Automotive or equipment experience and/or training preferred</p><p> Drivers license is required with a driving record acceptable to company guidelines, class A or B preferred</p><p> Ability to manage multiple tasks simultaneously and successfully</p><p> Demonstrated ability to effectively manage highly detail oriented job responsibilities</p><p> Team oriented attitude</p><p> Excellent people and customer relations skills</p><p> Dealer Operating System experience preferred, CDK experience a plus</p><p> Advanced Microsoft Office skills to include Excel and Word preferred</p><p><br/></p><p> At least 2 years customer service/repair industry experience preferred</p><p> Parts, service or warranty administration experience strongly preferred</p><p> 4 year degree or combination of secondary education and equivalent experience required</p><p><br/></p><p>PM18</p><p>PI115035150</p>

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Posted: 2019-11-01 Expires: 2019-12-02

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Service Technician Assistant

Macqueen Equipment Inc
Burlington, ND 58722

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