1+ months

Service Scheduler

2nd Wind Exercise Equipment Inc
Eden Prairie, MN 55344
  • Job Code
    121417540

Position Overview:

Under the direction of the Service Manager, the Service Schedule is responsible for coordinating with customers and Service Technicians to schedule service visits.

Responsibilities:

  • Establish service, maintenance and contract call priorities and schedules.
  • Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgets
  • Establish positive long term relationships with customers and key members of commercial establishments
  • Assist in the ordering of parts
  • Miscellaneous office administrative duties
  • Assist customers on the phone, via email, and walk-ins
  • Prepare reports as requested
  • Assist the retail stores in resolving customer issues
  • Take all reasonable steps possible to minimize the amount of non-billable Service Technician time
  • Ensure that inventory is in stock before scheduling the service call
  • Maintain cooperative working relationships with all company employees
  • Establish service, maintenance and contract call priorities and schedule them accordingly
  • Complete all time cards to ensure accuracy for billing, payroll and job costing purposes
  • Keep the Service Manager informed as to all pertinent factors affecting the assigned responsibilities
  • Procure needed repair parts
  • Ensure that direct customer relationships are positive, productive and profitable
  • Assist in the collections process for commercial work performed by the service department
  • Additional duties assigned as needed


Qualifications:

Education:

  • High school degree or equivalent required
  • Bachelor's Degree in Business Administration or related field is desired

Experience:

  • 1 2 years of customer service and or scheduling experience

Other Requirements:

  • Strong ability to communicate with both internal and external customers
  • Able to quickly build and maintain good working relationships
  • Advanced Microsoft Excel, Word, and Outlook skills

We offer:

  • Full insurance benefits; including medical, dental and prescription drug coverage
  • Paid holidays and vacation
  • 401(k) for your retirement


PI121417540

Categories

Posted: 2020-07-07 Expires: 2020-08-07

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Service Scheduler

2nd Wind Exercise Equipment Inc
Eden Prairie, MN 55344

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