18 days old

Service Planner

Konecranes Inc
Chelmsford, MA 01824
  • Job Code
    119020469


Konecranes Inc

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

Country: United States
Location: Chelmsford, MA, US
Employment type: Undefined term

Position Title: Service Planner

Reports To: Service Manager/Branch Manager

Konecranes is seeking an individual to bring their organizational planning skills to our team. We are looking for someone who pays close attention to detail to fill our Service Planner role. As a Service Planner, you will be handling all aspects of planned activities, as well as generating service requests, reviewing job costs, planning and managing field hours and reviewing the performance of service jobs.

Principal Responsibilities:

  • Handle planned activities, e.g. planned repairs, retrofits, and on-call activities.
  • Define material requirements for each service request, both planned and on-call.
  • Arrange sub-contracted services and equipment, including rentals. Schedule and dispatch field operatives.
  • Generate service requests (SR) and work packages (WP) and assign to field operatives.
  • Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
  • Review job costs such as labor, expense and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work.
  • Plan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board.
  • Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments.
  • Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
  • Process Purchase Requests through the system using established guidelines.
  • Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc.
  • Analyze and report to management any significant deviations from original job plans or scope of work changes.
  • Provide supervisory support to technicians. Provide information and assistance on any disciplinary issues and document actions, with guidance from the Service Manager or higher level management.
  • Arrange for technical guidance to customers and technicians and facilitate contact with appropriate resources to support the need.
  • Facilitate the Operative Quoting process for leads brought in by the Field Operatives. Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required.
  • Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
  • Collect warranty information, monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines.


Education: Bachelor's degree preferred, prior equivalent experience and training will be considered.

Experience: Prior supervisory experience or leadership experience preferred. Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills and be able to prioritize tasks. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Willingness to work overtime or additional hours as needed.

PI119020469

<p><br /> <strong>Konecranes Inc</strong><br /> <br /> Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category<br /> <br /> <strong>Country: </strong>United States<br /> <strong>Location: </strong>Chelmsford, MA, US<br /> <strong>Employment type: </strong>Undefined term<br /> <br /> <strong>Position Title</strong>: Service Planner<br /> <br /> <strong>Reports To</strong>: Service Manager/Branch Manager<br /> <br /> Konecranes is seeking an individual to bring their organizational planning skills to our team. We are looking for someone who pays close attention to detail to fill our Service Planner role. As a Service Planner, you will be handling all aspects of planned activities, as well as generating service requests, reviewing job costs, planning and managing field hours and reviewing the performance of service jobs. <br /> <br /> <strong>Principal Responsibilities</strong>:</p> <ul> <li>Handle planned activities, e.g. planned repairs, retrofits, and on-call activities.</li> <li>Define material requirements for each service request, both planned and on-call.</li> <li>Arrange sub-contracted services and equipment, including rentals. Schedule and dispatch field operatives.</li> <li>Generate service requests (SR) and work packages (WP) and assign to field operatives.</li> <li>Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.</li> <li>Review job costs such as labor, expense and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work.</li> <li>Plan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board.</li> <li>Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments.</li> <li>Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.</li> <li>Process Purchase Requests through the system using established guidelines.</li> <li>Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc.</li> <li>Analyze and report to management any significant deviations from original job plans or scope of work changes.</li> <li>Provide supervisory support to technicians. Provide information and assistance on any disciplinary issues and document actions, with guidance from the Service Manager or higher level management.</li> <li>Arrange for technical guidance to customers and technicians and facilitate contact with appropriate resources to support the need.</li> <li>Facilitate the Operative Quoting process for leads brought in by the Field Operatives. Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required.</li> <li>Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.</li> <li>Collect warranty information, monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines.</li> </ul> <p><br /> <strong>Education</strong>: Bachelor's degree preferred, prior equivalent experience and training will be considered.<br /> <br /> <strong>Experience</strong>: Prior supervisory experience or leadership experience preferred. Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills and be able to prioritize tasks. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Willingness to work overtime or additional hours as needed.<br /> <br /> </p> <img src="https://analytics.click2apply.net/v/5D6qMmTjPR6qc8O6CgwmG"> <p>PI119020469</p>

Categories

Posted: 2020-03-13 Expires: 2020-04-13

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Service Planner

Konecranes Inc
Chelmsford, MA 01824

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast