19 days old

Service Coordinator Wellness NA

JOHNSON HEALTH TECH TRADING INC
Compton, CA 90220
  • Job Code
    117821853

Position Overview:

Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities:

  • Collaborate with Sr Sales Manager and Sr Service and manufacturing in Asia to ensure service data is shared between countries
  • Provide Sr Sales Manager and Asia weekly service/defect reports
  • Manage parts inventory
  • Manage parts ordering
  • Take all inbound customer service calls (estimated to be about 15-20% of workload)
  • Assist field technicians in troubleshooting
  • Create service SOPs
  • Manage open box inventory and refurbishment process
  • Maintain parts lists and technical drawings
  • Seek, promote, generate, and communicate potential sales leads to outside sales staff
  • Assist in scheduling, organizing, and attending tradeshows
  • Assist in maintaining showroom
  • Conduct service training

General Sales Support

  • Cross train with Inside Sales Coordinators for coverage
  • Become an additional contact for direct customer sales
  • Assist Inside Sales Reps with managing sales duty overflow
  • Assist and complete special projects as required
  • Assist with customer visits to corporate offices or dealer meetings
  • Communicate effectively and often with sales team, customers and all internal departments
  • Prepare, manage, and ship sales materials to dealers.
  • Assist with tradeshow set-up/teardown

Maintain Work Practices:

  • All paperwork and database entries filled out completely and accurately
  • Maintain work area to 5S standards as posted in work area
  • Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

Marginal Job Functions:

  • Follow all related SOPs
  • Other duties and responsibilities as needed

<p> </p> <p><strong>Position Overview:</strong></p> <p>Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.</p> <p> </p> <p> </p> <p><strong>Responsibilities:</strong></p> <ul> <li>Collaborate with Sr Sales Manager and Sr Service and manufacturing in Asia to ensure service data is shared between countries</li> <li>Provide Sr Sales Manager and Asia weekly service/defect reports</li> <li>Manage parts inventory</li> <li>Manage parts ordering</li> <li><strong>Take all inbound customer service calls (estimated to be about 15-20% of workload)</strong></li> <li>Assist field technicians in troubleshooting</li> <li>Create service SOPs</li> <li>Manage open box inventory and refurbishment process</li> <li>Maintain parts lists and technical drawings</li> <li>Seek, promote, generate, and communicate potential sales leads to outside sales staff</li> <li>Assist in scheduling, organizing, and attending tradeshows</li> <li>Assist in maintaining showroom</li> <li>Conduct service training</li> </ul> <p>General Sales Support</p> <ul> <li>Cross train with Inside Sales Coordinators for coverage</li> <li>Become an additional contact for direct customer sales</li> <li>Assist Inside Sales Reps with managing sales duty overflow</li> <li>Assist and complete special projects as required</li> <li>Assist with customer visits to corporate offices or dealer meetings</li> <li>Communicate effectively and often with sales team, customers and all internal departments</li> <li>Prepare, manage, and ship sales materials to dealers.</li> <li>Assist with tradeshow set-up/teardown</li> </ul> <p> </p> <p>Maintain Work Practices:</p> <ul> <li>All paperwork and database entries filled out completely and accurately</li> <li>Maintain work area to 5S standards as posted in work area</li> <li>Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts</li> </ul> <p> </p> <p>Marginal Job Functions:</p> <ul> <li>Follow all related SOPs</li> <li>Other duties and responsibilities as needed</li> </ul> <p> </p> <img src="https://analytics.click2apply.net/v/BXbKZMfMazOOSpB2i15Pr"> <br/><br/><p> </p> <p><strong>Qualifications:</strong></p> <p> </p> <p>Education:</p> <ul> <li>Associate degree or combination of equivalent of education and experience preferred</li> </ul> <p>Experience:</p> <ul> <li>Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.</li> <li>1 3 years of experience in customer service preferred</li> </ul> <p>Other Requirements:</p> <ul> <li>Proficient in Excel, Work, PowerPoint, Outlook, Internet</li> <li>Not required but strongly preferred: Experience in Microsoft CRM and SAP.</li> <li>Occasional domestic travel will be required</li> <li>Occasional field service work will be required</li> <li>Valid drivers license is required</li> </ul> <p> </p> <p> </p> <p><strong>Skills:</strong></p> <ul> <li>Ability to read and write English</li> <li>Preferred ability to speak Chinese, Japanese, Korean, or Vietnamese</li> <li>Demonstrated effective interpersonal, verbal and written communication skills</li> <li>Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary</li> <li>Unwavering attention to detail and commitment to world-class quality</li> <li>Ability to embrace deadlines</li> <li>Able to project a positive and professional demeanor to all internal and external contacts</li> </ul> <p> </p> <p> </p> <p><strong>Benefits:</strong></p> <p>We offer an excellent compensation package and team-oriented work environment with growth opportunities.</p> <p> </p> <p>Some of our outstanding benefits include:</p> <ul> <li>Health & Dental Insurance</li> <li>Company paid Life Insurance</li> <li>401(k)</li> <li>Paid Time Off benefits</li> <li>Product discounts</li> <li>Wellness programs</li> </ul> <p> </p> <p> </p> EOE/M/W/Vet/Disability<p>PI117821853</p>

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Posted: 2020-02-05 Expires: 2020-03-07

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Service Coordinator Wellness NA

JOHNSON HEALTH TECH TRADING INC
Compton, CA 90220

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