15 days old

Senior Site Reliability Engineer

Five9, Inc.
San Ramon, CA 94583

Senior Site Reliability Engineer


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are actively seeking a Senior Site Reliability Engineer. This person will consult with and guide development teams to architect and engineer scalable, fail-safe, and optimized solutions. This person will understand and be able to communicate the scale, capacity, security, performance attributes, and requirements of the services - 

Degradation behavior under load. Tuning and optimizing resource utilization as load patterns fluctuate, Instrumentation and metrics that clearly describe service behaviors, 

Scaling requirements and patterns. Resiliency and recoverability; test, maintain and improve existing processes, implement, test, and maintain new processes. 


Key Responsibilities:

Turning high-touch manual processes into fully automatic solutions, and maintaining and improving existing automations

Use your clear understanding of automation and orchestration procedures to automate wherever and whenever possible while eliminating technical debt

Find optimizations and other efficiencies in order to scale applications and service

Communicate end-to-end configuration, technical dependencies, and overall behavioral characteristics of the production services you own

Be an expert at articulating technical characteristics of your services and the dependencies between services



Automation must be part of your DNA. 5-8+ years as a DevOps Engineer, Systems Engineer, SRE, or Software Engineer (with Operations/Systems experience) with emphasis on automation, orchestration, and software development and design

5-10+ years experience building, provisioning, and operating highly-available and complex services in AWS and/or GCP. Experience in both preferred

5-10+ years experience in modern development practices. (SOA/microservices architectures, REST interfaces, etc.) 

5-10+ years experience in software development and/or automation experience in languages such as Python, Ruby, Bash, Perl, C/C++/Java. Python preferred

5+ experience in container management/orchestration. Kubernetes preferred

5+ experience with other orchestration tools such as Terraform, Puppet, Chef, or Ansible

Solid ability to define and document technical architectures of highly-complex and scalable systems

5+ experience with red/black or blue/green, canary, and feature flag deployments

24x7 on-call rotation


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2021-02-11 Expires: 2021-03-13

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Senior Site Reliability Engineer

Five9, Inc.
San Ramon, CA 94583

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