20 days old

Senior Production Liaison

Houston, TX 77002
Valassis, a Vericast business, is the leader in marketing technology and consumer engagement. We work with over 60,000 companies and brands in a wide array of industries, partnering to anticipate consumer intent, inspire action, and create demand. NCH Marketing Services, Inc. and Clipper Magazine are Valassis subsidiaries, and RetailMeNot Everyday is its consumer brand. Its signature Have You Seen Me? program delivers hope to missing children and their families. Follow Valassis on LinkedIn and Twitter.
Job Title:
Senior Production Liaison open to locations in Houston, TX; Livonia, MI; and Pittsburgh, PA.
Position Summary:
Develops integrated process improvements for complex problems across multiple functional areas between Media Delivery Team and SM Manufacturing.  Consults and provides on-site production expert guidance, and exercises managerial judgment and decision making.  Establishes and maintains measurements to monitor problems and implement solutions.  Acts as primary point of contact for process improvement between designated departments.
Key Duties / Responsibilities: 
Issue Resolution:  Acts as escalation point for designated functional areas, and responds quickly to ensure uninterrupted workflow.  Monitors activities for areas within sphere of influence and identifies common, recurring issues, including root cause analysis.  Develops quantifiable measurement standards to justify analysis as needed.   Partners with Manufacturing, Media Delivery Team and Production Planning peers to identify issues affecting functional areas nation-wide. (20%)  
Process Improvement: Develops process improvements and garners support / buy-in from all stakeholders, including senior Manufacturing and Media Delivery Team leaders and Production Planning peers responsible for other functional areas nationally.  Leads training and implementation into the daily workflow across multiple functional areas. Creates/refines detailed procedures that standardize processes and improvements to reduce errors.  Monitor, report and resolve cross-functional issues to maintain process assurance.  Partners with BTS and appropriate internal areas to drive development or enhancement of system tools to improve processes. (40%) 
Consultation: Provides technical expertise for all areas of the manufacturing and or the distribution process. Acts as subject expert for workflow between MDT and the SM manufacturing and/or distribution areas.    Recommends solutions for complex, custom or highly irregular client requirements. (40%) 
Education & Knowledge:
Bachelor's degree and 5-7 years related experience and/or training
Working knowledge of industry related issues and understands impact of actions on overall business
Knowledge of business relationships between all relevant functional groups
Direct Mail/Print Manufacturing experience
Experience / Skills / Abilities:
Able to manage project activities including assigning work, monitoring results, and implementation for typically larger-scoped projects with impact on multiple functional areas
Able to effectively manage change for impacted areas
Able to orient, train, and maintain workflow
Able to apply interpretive thinking and considerable judgment to develop integrated solutions for complex problems and issues
Able to proactively determine effect of organizational changes
Able to perform independently to align project goals with business objectives
Ability to write analytical reports and correspondence  
Ability to solve practical and conceptual problems and deal with numerous variables in situations where only limited/no standardization exists.
To perform this job successfully, an individual must be able to utilize internal systems, including Oracle, Oracle Transportation Management, Shared Mail Fulfillment, Microsoft Excel software, Microsoft Word, and a knowledge of Internet 
Communication & Contacts:
Advise, provide feedback, and coach others at various levels without direct leadership authority
Modify the procedures and process of others as necessary to anticipate or respond to Client needs
Utilize selling and positioning skills to present recommendations and gain agreement and support
Effectively influence others to adopt a course of action
Effectively influence, persuade, and communicate with multiple internal and external clients at a wide range of level and authority 
Build relationships internally and externally and maintain an ongoing rapport at all levels of the organization.
Anticipate, identify, and proactively respond to client needs
Influences others to meet or exceed client expectations
Negotiate and resolve client issues with significant potential financial impact
Decision Making Scope:
Anticipate, interpret and proactively respond to the stated and unstated needs of Clients and internal teams to act and direct others
Use judgment to develop, articulate and implement integrated solutions for complex problems and issues across multiple functions
Independently formulate, understand and gain acceptance on decisions that have significant impact (financial, workflow efficiency, etc.) on the client and/or company
Work toward broad objectives and policies while circumstances are frequently changing
Resourcefully create/implement options using broad client and business knowledge and experience
Actively contribute to client strategy sessions providing consultation for opportunities for improvement
Use interpretive thinking and considerable judgment to develop, articulate, and implement integrated solutions for complex problems and issues
Independently make and understand decisions that have significant impact (financial, workflow efficiency, etc.) on the Client and/or company
Independently set and align project/client goals with established business objectives
Proactively determine the effect of organizational changes
Determine when exceptions to standards are acceptable and communicate/implement the exception; gaining support from other stakeholders
Determine need for Sales Executive involvement and/or awareness on issues as appropriate
Negotiate and resolve Client disputes and issues with potential financial impact satisfactorily while balancing company profitability
Requires above average problem solving skills, interpretive thinking, and considerable judgment to develop integrated solutions for complex problems and issues.  Interfaces with a variety of internal & external audiences to proactively develop and influence strategies
Anticipate, assess, and analyze Client and company situations to create recommendations and implement decided direction
Manage and implement large, complex, cross-functional projects including assigning work and monitoring the results of others
Occasional client contact requiring tact, ability to position, influence and negotiate during complex situations 
Lead by example, displaying professionalism and acting as a role model for others to emulate; provide coaching and performance feedback to internal, cross-functional leaders and associates
Provide investigative, analytic or diagnostic services that affect the Client and other internal functional areas
Audit and direct the work and expectations of Sales, Clients, and internal partners
Valassis offers a generous total rewards benefits package that includes medical, dental and vision coverage, dollar for dollar 401K matching and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
Valassis considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status, or any other legally protected status. In addition, Valassis will provide reasonable accommodations for qualified individuals with disabilities. 


Posted: 2020-03-14 Expires: 2020-04-13

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Senior Production Liaison

Houston, TX 77002

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