4 days old
2018-07-112018-08-10

Senior IT End-User Services Administrator

Xilinx
  • Job Code
    155308
Job Title: Senior IT End-User Services Administrator 155308

Primary Location Ireland-Ireland-Saggart
Job: Information Technology
Schedule: Full-time
Description

Senior IT End-User Services Administrator

 

The Xilinx IT Team have a newly created role for a Senior IT End-User Services Administrator to join their Global End-User Services team.  The successful candidate will play a key role in the identification, delivery and support of core client services to our global employees.

 

Responsibilities;

 

  • Is focused on maintaining a high quality User Experience
  • Architects, designs, deploys and supports End User client services with a strong focus on M365 solutions
  • Understands end-point security solutions and tools to monitor and secure Xilinx IP
  • Has a broad understanding of Information Security, Business Applications, Enterprise Systems and Servers, Security Operations, and Global Networks. 
  • Manages and coordinates with other IT units on remediation of end-user / end-point issues impacting on User Experience
  • Translates and aligns customer needs to SMART IT Goals.
  • Stays abreast of the latest on-premise, cloud, and hybrid productivity solutions for end-users, ranging from small to mid/large enterprise solutions.  Has attended conferences, peer connect events, etc. to learn “what’s around the bend” and to present back to management relevant content
  • Creates and maintains a strong communication process to keep customer relationships and expectations healthy and positive.

The candidates should be able to demonstrate the following;

  • The ability to increase adoption and customer satisfaction
  • The ability to negotiate the expectations of multiple key stakeholders.
  • Prior projects or engagements that show they have provided advice and guidance to others during the execution of those engagements.
  • An up-to-date knowledge of IT industry trends with a particular focus on client side and cloud technologies
  • Effective written communication skills, i.e. emails, newsletters, PPT presentations, meeting minutes
  • Documentation, governance, metrics, and general PowerPoint flow and craftsmanship


Qualifications

Requirements;

 

  • Microsoft 365 (M365) servicing models and deployment.  Specifically, experienced in all branches of Windows 10 Enterprise and Office ProPlus servicing models and deployment. 
  • Strong understanding of Microsoft eco-system surrounding the above (e.g. Microsoft OMS EMS, SCCM, etc.)
  • Client / End-point optimization, automation; drives for standardization
  • Endpoint management experience (Microsoft SCCM/Intune/EMS, LANDesk, Kace, etc.)
  • Experience in client security solutions (McAfee, Defender, etc.)
  • Understanding of Mobile Device Management solutions and policies, as well as issues surrounding these services
  • Communication, both broad and focused technical conversations
  • Customer Service Management, Strong Relationship building skills, Build Rapport
  • Demonstrated IT Project Management experience, having managed delivery of a project(s) from Concept through to Production Deployment
  • Experience with ServiceNow or equivalent Service Portal solution, including scripting, would be desirable. 

Xilinx is the leading provider of All Programmable FPGAs, SoCs, MPSoCs and 3DICs. Xilinx's all-programmable devices are designed into tens of thousands of products that improve the quality of the everyday lives of billions of people worldwide. For over 30 years, Xilinx has been behind some of the greatest advancements in technology and science - from the industry's first fabless semiconductor model to the NASA Curiosity Mars Rover, to today's autonomous vehicles and hyperscale data centers. Xilinx uniquely enables applications that are both software-defined, yet hardware optimized - enabling smart, connected and differentiated applications across technology's biggest megatrends, including Machine Learning, 5G Wireless, Embedded Vision, Industrial IoT and Cloud Computing and more.

If you are a passionate, innovative and an out-of-the-box thinker that enjoys challenging projects, Xilinx is the right place for you. Our global team is growing and we are looking for bold, collaborative, and creative people to help deliver groundbreaking technologies that enable our customers to differentiate. Come do your best work and live your best life through collaboration, wellness and giving back to your community as a member of the ONEXILINX team

 


Job Posting: Jul 9, 2018, 11:21:29 AM

Xilinx is an equal opportunities employer.

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Senior IT End-User Services Administrator

Xilinx

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Xilinx

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