10 hours

Senior Field Service Representative

Ann Arbor, MI
  • Job Code
JobId: 387188
JobTitle: Senior Field Service Representative
Department: Field Service
Location: Terumo CV Group Ann Arbor, MI
Description: This position will be responsible for Florida, North Carolina, Virginia, and the greater DC area. 

This position is responsible for repairing and maintaining equipment in hospitals, providing services and developing customer relationships that lead to increased service revenue. Mentors Field Service Representatives. 1. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. 2. Set own work schedules to fit customer needs and service work required. 3. Manage tools and fixtures required for installations, maintenance, inspections service, and\/or equipment repairs. Also comply with annual calibration of specific tools per service department guidelines. 4. Maintain van inventory of spare parts as needed. 5. Maintain good customer communications, address questions and issues in a professional manner, and provide training on equipment usage as required. 6. Follow established complaint reporting protocols. 7. Provide management with service feedback and improvement advice. 8. Solicit additional technical resources to resolve outstanding customer issues and concerns with the equipment. 9. Assist and\/or coach field service representatives or technicians as required. 10. Maintain accurate records for field services performed. 11. Work with customers to obtain purchase order numbers, promote service contracts, and negotiate special pricing if required. 12. Maintain accurate records of expenses while managing budget as set by supervisor. 13. Ensure documentation\/training is in compliance with hospital operating room protocol tracking system. 14. Perform other duties as assigned. (rev. 4\/19\/12)

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Senior Field Service Representative

Ann Arbor, MI

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