6 days old

Senior Corporate Strategy and Operations Manager

Five9, Inc.
San Francisco, CA 94112
Senior Corporate Strategy and Operations Manager 


Five9 is the leading cloud-based contact center software solutions provider and one of the Bay Areas fastest growing companies. We are empowering companies to create exceptional customer experiences, increase agent productivity and deliver tangible business results using omnichannel applications powered by AI.


The Role

We are looking for a Senior Manager to join our Strategy and Operations team. The team drives strategic corporate initiatives for Five9 and heavily contributes to long term growth strategy, strategic planning, operational improvements, and leads M&A (including post-merger integration), investments and strategic partnerships.

In this role, you will have a leading role in Five9s highly impactful key strategic growth initiatives such as long-range strategic planning, merger integration, international growth, strategic ecosystem development, as well as take part in other initiatives such as M&A, strategic investments and partnerships.




  • Craft long-term growth strategy and lead execution of strategic initiatives

  • Discover and implement growth arbitrage opportunities across all aspects of the business

  • Participate in M&A, strategic partnerships, and strategic investment projects

  • Lead M&A integration activities across various functions

  • Conduct primary and secondary market research to inform decision making

  • Work with cross functional teams such as Product, Sales, Marketing to plan and execute strategic initiatives

  • Contribute to the introduction of new products and Go-to-Market programs to market to continue to drive growth

  • Support corporate operations, including dashboarding and board of director materials

  • Support communication efforts with executive staff and the broader corporation




  • 5+ years of relevant experience - consulting experience in a top-tier management consulting firm; or corporate strategy or corporate development in a technology company

  • An ideal candidate would be an MBA with 2-3 years of post-MBA experience

  • Skilled in strategy development, including project prioritization, hypotheses development, financial and business modeling, strategic options identification, consensus building, and implementation

  • Experience with managing M&A integration

  • Strong project management skills; project management experience leading complex projects

  • Analytical mindset with strong financial modeling and problem-solving skills

  • Ability to conduct fact-based market analysis, build clear and concise presentations, and communicate effectively

  • Background in enterprise-driven SaaS software industry, contact center, collaboration, unified communication and cloud technology experience a plus 


Posted: 2021-05-07 Expires: 2021-06-06

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Senior Corporate Strategy and Operations Manager

Five9, Inc.
San Francisco, CA 94112

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