21 days old

Salesforce Business Systems Analyst

Amgen
Thousand Oaks, CA 91360
  • Job Code
    118886117
Amgen

Job ID: R-95292
Location: Thousand Oaks, CA, US 91360
Additional Location: US - Florida - Tampa

Amgen is seeking a Sr Associate Business Systems Analyst at our Tampa, FL or Thousand Oaks, CA location to join the Global Commercial Operations Information Systems (GCOIS) group. The Analyst will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service Platform which is hosted on Salesforce CRM.

Key Responsibilities:
  • Contribute to requirements management, process design, and software implementation
  • Engage business users to analyze business needs, elicit requirements and document business and solution requirements
  • Craft business process analysis artifacts, including use cases, stories, process diagrams and project schedules
  • Work with multi-functional representatives across business partners to align processes
  • Work with development team by translating business requirements to technical specifications
  • Execute all facets of testing (e.g. Unit Testing, Integration Testing, Functional Testing, System Testing, Usability Testing, Acceptance Testing, Regression Testing, Beta Testing)
  • Provide critical thinking and strategic discernment to resolve significant technical challenges
  • Work with and or adapt to multiple project methodologies (e.g. Agile, SCRUM, Waterfall)
  • Build productive working relationships with business clients
  • Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis
  • Working knowledge of CRM and interest in developing Salesforce capabilities as an administrator/developer


Basic Qualifications:

Master's degree

Or

Bachelor's degree and 2 years of Information Systems experience

Or

Associate's degree and 6 years of Information Systems experience

Or

High school diploma / GED and 8 years of Information Systems experience

Preferred Qualifications:
  • Ability to work in a changing environment and balance multiple projects simultaneously
  • 1+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards
  • Experience with Tableau and other reporting and analytics tools
  • 2+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management
  • Experience integrating Salesforce.com with other applications
  • Clear understanding of requirements management and business processes design
  • Understanding of and ability to work in Agile teams (SCRUM)
  • Great teaming skills encompassing multi-functional teams, peer relationships, informing, understanding and appreciating differences
  • Ability to follow to SOPs, methodologies and policies
  • Self-starter with a high degree of initiative
  • Highly motivated and able to work effectively under minimal supervision
  • Excellent verbal, written, and interpersonal communication skills, including the ability to set the context and present on complex subjects in a clear and concise manner


Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PI118886117

<b>Amgen</b><br/><br/><b>Job ID: </b>R-95292<br/><b>Location: </b>Thousand Oaks, CA, US 91360<br/><b>Additional Location: </b>US - Florida - Tampa<br/><br/>Amgen is seeking a Sr Associate Business Systems Analyst at our Tampa, FL or Thousand Oaks, CA location to join the Global Commercial Operations Information Systems (GCOIS) group. The Analyst will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service Platform which is hosted on Salesforce CRM.<br><br>Key Responsibilities:<br><ul><li>Contribute to requirements management, process design, and software implementation</li><li>Engage business users to analyze business needs, elicit requirements and document business and solution requirements</li><li>Craft business process analysis artifacts, including use cases, stories, process diagrams and project schedules</li><li>Work with multi-functional representatives across business partners to align processes</li><li>Work with development team by translating business requirements to technical specifications</li><li>Execute all facets of testing (e.g. Unit Testing, Integration Testing, Functional Testing, System Testing, Usability Testing, Acceptance Testing, Regression Testing, Beta Testing)</li><li>Provide critical thinking and strategic discernment to resolve significant technical challenges</li><li>Work with and or adapt to multiple project methodologies (e.g. Agile, SCRUM, Waterfall)</li><li>Build productive working relationships with business clients</li><li>Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis</li><li>Working knowledge of CRM and interest in developing Salesforce capabilities as an administrator/developer</li></ul><br><br>Basic Qualifications:<br><br>Master's degree<br><br>Or<br><br>Bachelor's degree and 2 years of Information Systems experience<br><br>Or<br><br>Associate's degree and 6 years of Information Systems experience<br><br>Or<br><br>High school diploma / GED and 8 years of Information Systems experience<br><br>Preferred Qualifications:<br><ul><li>Ability to work in a changing environment and balance multiple projects simultaneously</li><li>1+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards</li><li>Experience with Tableau and other reporting and analytics tools</li><li>2+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management</li><li>Experience integrating Salesforce.com with other applications</li><li>Clear understanding of requirements management and business processes design</li><li>Understanding of and ability to work in Agile teams (SCRUM)</li><li>Great teaming skills encompassing multi-functional teams, peer relationships, informing, understanding and appreciating differences</li><li>Ability to follow to SOPs, methodologies and policies</li><li>Self-starter with a high degree of initiative</li><li>Highly motivated and able to work effectively under minimal supervision</li><li>Excellent verbal, written, and interpersonal communication skills, including the ability to set the context and present on complex subjects in a clear and concise manner</li></ul><br><br>Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.<br><br>Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.<br><br>Join Us <br> <br> If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. <br> <br> Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. <br> <br> As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. <br> <br> Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br/><br/> <img src="https://analytics.click2apply.net/v/8Od16dCooKmWHEVNhwkaB"> <p>PI118886117</p>
Posted: 2020-03-10 Expires: 2020-04-10

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Salesforce Business Systems Analyst

Amgen
Thousand Oaks, CA 91360

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