4 hours

Restaurant Operations Manager

Valley Forge, PA
  • Job Code
Careers Center | Restaurant Operations Manager
  • Restaurant Operations Manager

    System ID
    Food Service
    Relocation Type
    Employment Status
  • Unit Description


    Sodexo is looking for a Retail Operations Manager  in Southern, NJ


     This position will have a duration of up to 12 months with the ability to post to permanent roles during this time frame.


    The retail operations manager will manage anywhere from 20-50 employees between the retail operations of a full service Restaurant. Hours will be 8:30-6:00 Monday through Friday with some weekends and rotating holidays. Someone with strong restaurant/retail experience in corporate dining would be a great asset for this position. 


    Responsibilities of the position include, but are not limited to:

    • Manage retail programs to Sodexo / Client specifications
    • Create daily promotions, monthly calendars and execute promotions to drive sales and participation
    • Maintain POS and all Signage and Electronic Communications
    • Maintain operational excellence, high quality of product and high level of customer service
    • Interact with customers and clients on a daily basis
    • Train front line staff in customer service, cross training on job duties, safety and sanitation standards
    • Analyze sales data to make informed business decisions on employee schedules, employee tasks, recommend hours of operation and offer mix
    • Plan employee schedules and monitor SPLH
    • Manage C-Store and drive profitability
    • Recruit, Hire and Train frontline employees

    The best qualified candidate will have strong P&L job skills, experience in cafe renovation, prior cash handling experience, and previous corporate dining experience.  Strong technical aptitude, including Microsoft Excel and Power Point proficiency is also highly preferred.



    What's in it for you? Working for Sodexo as the Retail Operations Manager  will provide you with the opportunity to contribute your skills to a company where patients are at the heart of everything we do. Sodexo offers clear career paths, growth and advancement opportunities, professional resources and training.


    Is this opportunity right for you? If your answer to the following questions is "yes", then please consider ing:

    • Sales/Marketing: Do you have the ability to successfully execute Sodexo retail programs?
    • Customer Engagement: Can you engage with customers in order to obtain honest and constructive feedback and suggestions?
    • Partnerships: Can you partner with our family of vendors and the community in order to help create special event opportunities for Sodexo?

    We are looking for candidates who can:

    • Identify internal/external customer needs and expectations
    • Ensure that Sodexo and customer goals are aligned and met
    • Educate and develop rapport with internal/external customers and promote partnerships
    • Promote a customer/client centered culture that strives to exceed customer and client needs 
    • Coordinate all retail initiatives to drive sales growth and track results

    Click here to learn more about Sodexo Health Care


    Position Summary

    Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
    Key Duties
    -Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
    -Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
    -Manages cash handling protocols & control procedures according to Sodexo policies.
    -Maintains client satisfaction for food quality & customer service.
    -Accountable for the execution of service quality by maintaining the highest level of delivery.
    -Supervises day-to-day work activities of food service workers, supervisors & managers.



    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree 

    Basic Management Experience - 3 years
    Basic Functional Experience - 3 years of experience in retail operations

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.




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    Valley Forge, PA

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    Valley Forge, PA

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