22 days old

Regional Delivery Director (CE/SE/SW)

Campus Management
Boca Raton, FL 33433
  • Job Code
Campus Management

This is one of the most critical leadership roles within our Professional Services Organization. The RDD will have overall delivery, customer satisfaction, and financial performance responsibility for the Central Region.

This leader will align directly with Anthology's Vice President of Sales Central or Southeast Region to drive Customer Satisfaction and Financial Performance Excellence. The RDD will have financial ownership/accountability related to achieving Regional Revenue, Margin, and Financial Performance to include forecast accuracy. They will be responsible for building, developing, and leading a large team of Project Managers so that projects are being delivered at the highest level while developing customer advocacy.

  • Overall ownership for Professional Services Delivery, Customer Satisfaction, and Financial Performance for their respective region.
  • Provide leadership to a team of project management professionals who leads Anthology services team in implementing Student, CRM, Finance, HR, and Payroll related products, as well as a required technical platform to facilitate data conversions, integrations, reporting, and analytics.
  • Takes ownership of project success by proactively directing, mentoring, and coaching as needed to raise the bar on project delivery quality.
  • Effective project leadership demonstrating an understanding of project management practices and principles (triple constraints, risks/issues management, best practices, etc.)
  • Serves as an escalation point for issues beyond project team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the customer
  • Demonstrate the ability to quickly understand a business situation; make a good judgment and prompt decision to facilitate expedition of resolutions and navigate to successful outcomes
  • Works collaboratively with internal departments (i.e. Development Project Managers, Product Management, Client Services, Marketing, The Learning Center, etc.) to properly leverage resources to address customer needs.
  • Builds positive working relationships/partnerships to be a trusted advisor/partner with:
  • sales organization/regional team
  • consulting practice managers
  • customers, and is recognized by the customer as the delivery executive responsible for the ensuring overall delivery excellence
  • Consistent demonstration of leadership and communications flexibility and agility within the political landscape when resolving/negotiating difficult situations among internal and/or external stakeholders
  • Ensure quality standards are adhered to and documented processes are followed in day-to-day activities; conduct periodic reviews of the quality processes and implement corrective actions as appropriate.
  • Interface with customer project stakeholders, including C-level management and directors, to elicit business and functional requirements
  • Provides coaching and mentoring support to project resources
  • Proactively addresses performance concerns with an applicable manager; provides performance evaluation input for project resources
  • Focuses on timely, proactive communications; cascades messages to project teams
  • Has a thorough understanding of the key performance indicators and metrics for the business and manages them to successful levels consistently
  • Supports Sales team via a timely proposal and work order development support and review/approvals, to grow revenue
  • Proactively manages the financial details of the business including, but not limited to forecasting revenue, concessions/giveaways, backlog management, and EBITDA
  • Works collaboratively with the Delivery and Services team leadership to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices
  • 12+ years of experience in Professional Services, Consulting, and Project Management experience with extensive customer interface related to the implementation of enterprise-class software, preferably in Higher Education.
  • Preferred: 5+ years of Higher Education experience either in delivering professional services or as a Higher Education leader.
  • Successful history of growing a consulting business
  • BS Degree in Business or related field; MBA preferred.
  • Strong oral and written communication skills; effective interpersonal skills.
  • Demonstrated skill in critical thinking and problem-solving.
  • An action orientation and sense of urgency in service delivery and everyday activities.
  • Self-starter. Assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance.
  • Excellent communication/interpersonal skills. Ability to manage multiple assignments.
  • Proven Project Management expertise and experience
  • Experience with managing ERP project implementations in a Cloud-based deployment environment.
  • Proven people management experience, with a track record of effectively developing and managing direct staff
  • Experience with financial outlooks/actuals, professional services supply and demand management, and financial and staff forecast management
  • Hands-on leadership style; ability to lean in on initiatives to drive successful outcomes
  • Track record of success working closely with a sales organization and driving/enabling revenue growth
  • Ability to participate in a virtual office setting and maintain an active and dynamic presence via phone and email
  • Professional and polished demeanor, Executive presence
  • Excellent customer service, relationship management, and facilitation skills. Ability to influence peers, supervisors, and subordinates across the business to achieve business outcomes
  • Strong personal leadership and management skills, with a collaborative style; ability to participate at the strategic and tactical levels of the company; persistent, flexible, and resilient
  • Ability to travel approximately 20 40% of the time or as needed by the business.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Posted: 2021-03-25 Expires: 2021-04-25

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Regional Delivery Director (CE/SE/SW)

Campus Management
Boca Raton, FL 33433

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