14 days old

Public Works Communications Dispatcher

City of Salem
Salem, OR 97301
  • Job Code
    132869007
Salary: $20.23 - $24.50 Hourly
Job Type: Regular (Full-Time)
Job Number: 21-0009-01
Location: Salem, OR
Department: Public Works Department

Job Summary
Be a part of the City of Salem Public Works Dispatch Team!

Our Dispatch Center is looking for a dedicated, collaborative, and skilled problem solver to be part of the Public Works Department. Public Works plans, constructs, and maintains the City's infrastructure including roadways and lanes; parks and recreation activities; and water, stormwater, and wastewater utility services. The Public Works Dispatch Center is a 24-hour, 365-day operation that receives and responds to emergency and nonemergency service requests for public infrastructure-related issues.

The Public Works Communications Dispatcher interacts with the community, internal departments, local jurisdictions, outside agencies, 911 call center, and local fire/police responders. Information is received and transmitted by telephone, radio, in person, and email. This position is critical to the daily functions of the Public Works Department. Typical duties include obtaining and recording information; initiating responsive actions to alarm notifications and service requests; dispatching appropriate equipment and personnel for response; maintaining radio/phone contact with crews in the field; coordinating with emergency and other public/private agencies; managing a variety of records including call logs for service; operating multiple telecommunications and information systems including computer aided dispatch (CAD), call center telephone system, radio consoles, and alarm/camera/security monitoring computers and equipment; and monitoring a variety of radio frequencies which may result in the transmission of requests to other agencies.

The work involves a high degree of judgement and responsibility for call/data management, follow up, dispatching work crews, and coordinating with emergency and other agencies. Work schedules include day, swing, and graveyard shifts to meet the operational needs of a 24-hour, 365-day operation. Staff work a variety of shifts including overtime as needed. Scheduled shifts are bid on by seniority.

The Public Works Department values employees and their professional development. If you are someone that takes pride in collaborating on innovative ideas, proactively responding to community needs, and being a good environmental and financial steward, we look forward to meeting you! The Public Works Department promotes a healthy work life balance, while maintaining the utmost dedication to the health, safety and welfare of our community, including our team!

What are the minimum qualifications?
  • Must pass the pre-employment background check.
  • Graduation from high school or GED, and coursework in business technology or a related field that include two (2) years experience in general clerical, reception, 24-hour call center, dispatch, or other related area involving public contact or customer service, or any combination of experience and training that demonstrate possession of knowledge, skills, and abilities as listed, and ability to perform the essential functions.
  • Typing certificate required - 35 wpm with 95% accuracy rate.

Typing Test Certification:

To take your online typing test contact David Lorenz, Goodwill Employee and Community Education, at dlorenz42@gicw.org .

This certificate must be attached in with your application when submitting or your application will be disqualified.

City will accept tests taken in the last 12 months from March 29, 2020 to April 5, 2021.

Where can I find out more about the position?

Go to the menu option for Class Specifications and search for Clerk Dispatcher or view by clicking here .

How can I apply?

The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community.

To apply, click on the green "Apply" button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification, attach your typing certificate and complete the application.

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

You may subscribe for automatic notification of job openings at the City through the Job Interest Cards - sign up today

For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs .

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PI132869007

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Posted: 2021-03-29 Expires: 2021-04-29

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Public Works Communications Dispatcher

City of Salem
Salem, OR 97301

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