2 hours

Professional Services Engineer - Inference IVA

Five9, Inc.
Austin, TX 78729

Professional Services Engineer- Inference IVA


 


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.  At Five9, we are focused on delivering the industrys most modern cloud portfolio for contact center automation.  Five9s acquisition of Inference is the latest, exciting step in the execution of this strategy. Inferences platform brings the power of advanced IVA-driven automation to companies of every size, technology which was previously only available to the worlds largest organizations.


To compliment our rapid growth, the Inference Professional Services team is recruiting PS engineers to deliver cutting edge solutions to enterprises seeking to automate, modernize or improve customer experience through the use of Virtual Agent and artificial intelligence technologies. Inference Solutions SaaS business depends on successful implementation of new customer services to commence ongoing subscription. Our self-service platform enables skilled partners and end-customers to build and manage their own services. However, for initial implementation, most customers, and especially our largest and most important opportunities turn to us for our professional services capability to ensure early success.


 


Location: Austin, Texas (Once safe to do so this position will be onsite in our North Austin office.)


 


Responsibilities:



  • Collaborate on Sales proposals and generate Statements of Work; Develop materials in-line with specific Sales and/or Services requirements.

  • Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of the Inference platform.

  • Design and configure Virtual Agents for each customers unique requirements

  • Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site

  • Provide customized training to ensure customers have a thorough understanding of these solutions.

  • Manage all day-to-day operational and tactical aspects of multiple Implementation projects.

  • Articulate the value of Inference Professional Services through presentations, demonstrations and open discussion with Customers and prospects.

  • Effectively communicate plans, progress and status to both internal and Customer stakeholders.

  • Continually seek opportunities to increase Customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. 



Requirements:



  • Bachelor's Degree in Computer Science,Software Engineering or a related field




  • Recent graduates in Austin with strong grades are encouraged to apply




  • 1+ years of experience in professional services, consulting or customer facing roles




  • Ideally, experience with RESTful APIs, Google Dialogflow, contact center, IVR, virtual agents, VoIP and telecommunications service providers




  • 1+ years experience in software development life cycle within any analysis, development, quality assurance or other project role




  • Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.

  • Proven ability to perform under pressure and deliver against strict deadlines




  • Software development and programming skills, any language, and a desire to move beyond that language




  • Business analyst or test analyst experience a plus



 


 


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


 

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Posted: 2021-03-01 Expires: 2021-03-31

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Professional Services Engineer - Inference IVA

Five9, Inc.
Austin, TX 78729

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