23 days old

Process Excellence Manager

Campus Management
Boca Raton, FL 33433
  • Job Code
Campus Management

Position Summary

Anthology is seeking a leader who is passionate about process excellence, thrives when working with cross functional teams and enjoys the challenge of leading complex, strategic process improvement initiatives across the Services organization.

The candidate should be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and demonstrated leadership ability.

In this highly visible role, the Process Excellence Manager will be responsible for leading process standardization initiatives across the Services organization aimed at increasing effectiveness, efficiency, and insight and will work collaboratively to:

  • Examine, develop, and improve business processes, methods, and practices
  • Ensure results are aligned with the strategic business objectives that show the way to improved efficiency, reduced cost, and customer delight
  • Foster a culture of innovation and continuous improvement, providing thought leadership and influencing change at all levels in the organization
  • Define the long-term process improvement strategy for the Services organization

Primary Accountabilities

  • Play a leadership role in identifying and driving opportunities for simplification, standardization, and automation of business processes to optimize efficiency and improve service delivery.
  • Analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements.
  • Lead cross-functional teams to understand processes, root causes and outcomes; provide analysis and recommendations that will drive greater productivity, eliminate duplication, etc.
  • Influence and mobilize stakeholder commitment to change process, systems, and structures to achieve business objectives.
  • Track and report process improvement savings and benefits; prepare and/or present progress and accomplishments to senior leadership.
  • Manage process improvement initiative execution and timelines, coordinate team members, report progress and manage expectations, risks and issues. Develop key evaluation metrics to monitor implementation success; conduct post implementation analysis, share learnings and business impact.
  • Gather benchmarking data and create metrics and audit processes to ensure established goals are met and process improvements are sustained.
  • Drive continual evaluation of processes to ensure both efficiency and quality remain high.
  • Build and maintain comprehensive process documentation and training.


In the Process Excellence Manager role, it is expected that the individual:

  • Is a self-starter that manages time and activities with little day-to-day guidance or interaction from their manager
  • Has enough experience and insight to anticipate issues and solve them proactively
  • Knows the right questions to ask, gets up to speed quickly
  • Demonstrates expanded level of accountability, ownership, and integrity
  • Can challenge the status quo and facilitate different perspectives to drive solutions
  • Is able to make good decisions in ambiguous or difficult situations
  • Is able to balance execution efficiency with risk mitigation
  • Establishes effective trust-based relationships with stakeholders from different functions and seniority levels, is able to quickly build credibility and is viewed as the go to person for process related information
  • Contributes knowledge freely within Anthology and encourages team members to do so

Qualifications and Requirements

  • 6+ years of analytical experience, demonstrated problem management skills and critical thinking, continuous improvement, business transformation, process management, project management or change management
  • 3+ years industry experience as a Program or Project Manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services
  • Exceptional analytical skills with a demonstrated ability to design and analyze end-to-end business processes and workflows
  • Demonstrated problem-solving, root cause analysis, process management, and business acumen skills
  • Experience leading teams in the delivery of business process improvement programs and solutions that meet and/or exceed business requirements
  • Experience facilitating process improvement workshops, training team members, defining value streams, and eliminating non-value added tasks
  • Ability to think strategically while also maintaining strong attention to detail
  • Experience implementing and standardizing Key Performance Indicators (KPIs)
  • Experience managing, creating, and improving KPI reporting processes
  • Exceptional communication, negotiation and influencing skills
  • Strong knowledge of Microsoft Office, including Project, Visio, and SharePoint
  • Bachelor's degree or the equivalent work experience
  • Strong working knowledge of Six Sigma, Lean, and BPM tools
  • Green/Black Belt certification highly preferred
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.



Posted: 2021-03-26 Expires: 2021-04-26

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Process Excellence Manager

Campus Management
Boca Raton, FL 33433

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