9 hours
2018-05-242018-06-23

Preferred Client Specialist, Bilingual, English & Spanish

Bank of America
  • Job Code
    bankofamerica-18019408RioRanchoNM
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Company Bank of America

Job Title Preferred Client Specialist, Bilingual, English & Spanish

Jobid bankofamerica-18019408RioRanchoNM

Location: Rio Rancho, NM, 87144, USA

Description **Job Description:**



As a Bank of America Preferred Client Specialist you are responsible for handling incoming calls, text messages or emails in a contact center environment to provide a world class service experience to our most valuable Preferred Clients. Your support of this high value, high opportunity client will include assisting clients with broad product support and fulfillment of relevant relationship deepening opportunities; leveraging multiple internal bank resources and technology to provide simple to complex problem resolution; and serving as the client's advocate as you proactively take ownership of every single client interaction. A successful Preferred Client Specialist candidate has the ability to analyze complex scenarios, listen and assess and apply critical thinking to accurately identify client needs. Speed to competency is expected as the Specialist will quickly build a strong financial acumen while attending a minimum of 6 months of progressive training that includes classroom, on the job and shared learning. Your ability to personalize the experience, make a personal connection with the client and humanize the interaction is imperative as you are challenged with escalated client concerns or needs. Candidates will be required to meet and/or exceed minimum performance standards and are measured with incentive opportunities across multiple operational thresholds and behavioral competencies.



**Required skills:**



+ 3 years Customer service experience.

+ Critical thinking and problem solving skills.

+ Outstanding communications skills (both written and verbal) and interpersonal agility.

+ Detailorientedand adaptable to change.

+ Ability to work in a fast pace work environment managing more than one task at a time.

+ Dependable, results driven and achievement focused.

+ Open to providing and receiving coaching.

+ Strong computer navigation and PC knowledge. S

+ Self-motivated to achieve personal standards of excellence.

+ Ability to work cohesively within a team oriented environment.



**Desired skills:**



+ Contact center experience.

+ Banking or financial experience strongly desired.

+ Bilingual level Spanish speaking preferred



**Posting Date** : 04/10/2018



**Location** :

Rio Rancho, NM, RIO RANCHO CONSUMER CALL CENTER, 4330 PICABO ST NE,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Weekly Schedule** : Multiple Shifts Available



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Preferred Client Specialist, Bilingual, English & Spanish

Bank of America

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Bank of America

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