11 hours
2018-05-232018-06-22

Patient Services Manager 2

Sodexo
Towson, MD
  • Job Code
    70719
Careers Center | Patient Services Manager 2
  • Patient Services Manager 2

    Location US-MD-TOWSON
    System ID
    70719
    Category
    Food Service
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

    At Sodexo we believe that Quality of Daily Life contributes to the progress of individuals and the performance of organizations. Sodexo designs, manages and delivers comprehensive service solutions to create an outstanding experience for the people we serve. 

    Sodexo is seeking a results driven, highly motivated Patient Services Manager 2 to join our food services healthcare team at The University of Maryland St. Joseph Medical Center in Towson, MD. The Patient Services Manager will report directly to the General Manager and be primarily responsible for the overall effectiveness of the patient meal service program. The ideal candidate will also be responsible for patient food service satisfaction. The University of Maryland St. Joseph Medical Center is an acute care 247 bed Catholic hospital with 70 union hourly employees, 6 Clinical Dietitians, and 5 managers. Account currently has Expressly for You patient meal service program, a beautiful retail outlet, and catering. Candidate should have a strong patient service background and operational experience. Union experience is a plus.

     

    Additional Job Responsibilities include:

     

    •  Responsible for driving patient satisfaction results.
    •  Professional Written and Verbal Skills
    • Strong Nutritional Background and understanding of patient diets.
    • Able to manage and execute multiple priorities, and multiple long standing projects.

    • Responsible for ensuring the timely and accurate delivery of meals, nourishments, and snacks to patients.
    • Conducts patient rounding and works collaboratively with Nursing Leadership to address patient related concerns.
    • Responsible for identifying process improvement initiatives and overseeing the implementation of those initiatives.
    • Ensures that employees demonstrate an active customer hospitality orientation toward patients, clients and customers.
    • Integrate fully within our client’s organization by becoming a trusted adviser with a customer service focus.
    • Regularly analyzes patient satisfaction data, financial results, and implements additional measurements and action plans in these areas to achieve optimal unit performance.
    • Completes required departmental reporting, including financial reports and analysis.
    • Ensures compliance to food safety, sanitation, and overall workplace safety standards.
    • Must meets (or exceed) Sodexo standards of operations.
    • Creates a positive environment and successfully motivates and manages team.
    • High Level Leadership and Supervisory Experience.

    Is this opportunity right for you?

    At Sodexo, you will find the ingredients for a great career in leadership and management specializing in patient services, patient satisfaction and performance excellence with benefits including schedules that encourage work-life balance and continuing education opportunities; you’ll enjoy an improved quality of life that’s unique in the health care industry. 

     

    Careers in Healthcare:

    Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

     

    Working for Sodexo:

    How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

     

    We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 

     

    Now!

    Are you ready to start your Sodexo career? now!

     

    Not the job for you?

    At Sodexo, we offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

     

    Keywords: Patient experience;press ganey; At you request; patient services; tray-line; Operations Manager; Food Service; Health-Care

     

    Position Summary

    Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
    Key Duties
    - Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

    - Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

    - Establishes operating standards, implements quality improvements and communicates them to employees.

    - Performs audits and prepares reports.
     


     

     

     

    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree
    Basic Management Experience - 2 years
    Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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    Towson, MD

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