1 day old

Operations Manager 1, Multi-Service

  • Job Code
Careers Center | Operations Manager 1, Multi-Service
  • Operations Manager 1, Multi-Service

    Location US-AZ-FLAGSTAFF
    System ID
    General Management
    Relocation Type
    Employment Status
  • Unit Description

    Sodexo Conferencing is looking for a hands on Operations Manager 1 Multi Service to lead our 6MIL+ multi-site conferencing program at  High Country Conference Center, a driven IACC (International Association of Conference Centers) at Northern Arizona University in Flagstaff, Arizona


    Key Responsibilities:

    • Lead 40+ employees, including all scheduling, payroll and training
    • Oversee the kitchen and will work closely with the Executive Chef on menu creation, menu planning, etc
    • Serve as our primary contact with the client
    • Strong excellent organizational skills, an entrepreneurial spirit and a high degree of accountability
    • Excellent customer service and client relations skills are a must!!!

    The Operations Manager will be responsible for leading multiple department heads for both conference operations by executing plans to meet and exceed established goals, managing client relationships, leading and developing the on-site conferencing team and building deep relationships within the community. Strong background in banquet catering events with the ability to oversee multiple simultaneous events.


    Sodexo's Sports and Leisure division specializes in customer service delivering outstanding food and FM service. Learn more about the exciting venues managed by Sodexo Leisure: Sodexo Sports & Leisure 


    High Country Conference Center strives to provide world-class service and amenities for meetings and events of all types and sizes and is conveniently located 2 hours from Phoenix and 3 hours from Las Vegas.

    Position Summary

    Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

    Key Duties
    - Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.

    - Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

    - Assists in the development of new business service(s) for the client and implements the service program(s).

    - Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.

    - Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.

    - Establishes operating standards, implements quality improvements and communicates them to employees.

    - Promotes and supports workplace diversity and inclusion initiatives.

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree 

    Basic Management Experience - 3 years   

    Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.




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