1 day old

Operations Consultant CPCGO-Production Support

Bank of America
Concord, CA
  • Job Code
Company Bank of America

Job Title Operations Consultant CPCGO-Production Support

Jobid bankofamerica-18011542ConcordCA

Location: Concord, CA, 94518, USA

Description **Job Description:**

Position description:

CPCGO-Production Support (Cash Pro Connect Global Operations)

Responsible for the day-to-day analysis, research and resolution of varied Corporate level client inquiries during business hours and on-call pager rotation. Functions include problem resolution, monitoring of client electronic activity and exception processing. Incumbents should have working knowledge of electronic commercial treasury operations environment acquired through experience in similar operations environments. (Wire Transfer, ACH, Lockbox, etc.)

Enterprise Role Overview:

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development and implementation of complex products, systems and services in an operations environment. May manage projects and direct activities of a team related to special initiatives of an operations nature. Should function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Should have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 3-5 years of experience.

Required skills:

- Excellent client contact skills with experience in a treasury or banking operations environment.

- Advanced analytical and problem solving skills

- Strong organization, written and verbal communication skills

- Ability to effectively juggle multiple high priority activities concurrently

- Flexible start and end times due to LOB needs and on-call pager rotation.

- Build relationships and think critically about people, process and technology opportunities for future improvement

- Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others

- Intermediate Skills – MS Office Suite: Word, Excel and SharePoint 

Desired skills:

- EDI treasury knowledge

- Familiarity of file transfer protocols (SFTP, NDM, etc.)

- Strong interest in banking and treasury management services focusing on payments technologies, electronic commerce, encryption and data communications.

- 2 to 4 years of experience in banking and/or treasury management

- Bachelor's degree or comparable work experience preferred

**Posting Date** : 03/14/2018

**Location** :

Concord, CA, BUILDING D, 2000 Clayton Rd,

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Weekly Schedule** : Monday through Friday plus On-call

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Operations Consultant CPCGO-Production Support

Bank of America
Concord, CA

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Operations Consultant CPCGO-Production Support

Bank of America
Concord, CA

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