1 hour

NOC Technician

Five9, Inc.
San Ramon, CA 94583

NOC Technician 


 


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


 


Join the Five9 Network Operations Center team for an exciting opportunity to play a key role in maintaining Five9 Cloud Call Center Services and Application Delivery. The NOC Tech position plays an important role in providing customers with excellent service. This position reports to the NOC Supervisor.


 


Key Responsibilities:



  • Entry Level NOC Position.

  • Monitor and Identify events proactively resolving issues.

  • Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems.

  • Test and turn up of SIP and ISDN trunk groups.

  • Report all service impacting issues within 5 minutes of detection.

  • Respond & Resolve Customer escalations within the SLA window.

  • Turn up customer applications & services in accordance with standard procedures.

  • Open and track to resolution carrier and internal tickets.

  • Internal & External Incident Notifications.

  • Monitor Network Security and report and document any breaches.

  • Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines.

  • Gather and report data on the health and operation of Five9 services.



 


Required Experience



  • Experience or background in a military, technical or customer service environment.

  • Must be willing to work shifts and participate in on-call rotation (days, nights, weekends).

  • Ability to communicate clearly (both in writing and speech).

  • Able to follow direction.

  • Attention to detail.



 


Desirable Qualifications/Experience



  • Interested in technology.

  • Problem solving skills.

  • Knowledge of Microsoft Office.

  • Knowledge of Linux.

  • Experience with ticketing systems.


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Posted: 2019-01-23 Expires: 2019-02-22

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NOC Technician

Five9, Inc.
San Ramon, CA 94583

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