22 days old

Network Engineer - WAN

Five9, Inc.
San Ramon, CA 94583
Network Engineer - WAN


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are actively seeking a Network Engineer - (Wide-Area Network) to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will participate in projects for new Network Product offerings and Network Operation improvements and assist customers and field personnel in network activations for customers and troubleshoot network related issues and communicate with customers. Along with review and analyze history of network related incidents and perform preventive measures and 


Key Responsibilities:

  • Initiate multiple projects for new Network Product offerings for customers and Network Operation improvements

  • Partner closely with Network Architects and Engineers to improve WAN network connectivity

  • Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence

  • Review, analyze and execute network change requests

  • Occasionally interact with external customers to ensure smooth network activations and to troubleshoot any network connectivity related issues


  • 3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principles

  • Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network

  • Demonstrate knowledge of real-time traffic queuing and prioritizing on LAN and WAN networks

  • Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges

  • Experience with implementations of solutions involving large data centers, inter-business routing plans, site2site IPSEC VPNs, FWs and MPLS VPNs

  • Hands-on skills for Cisco IOS-XE is required and Cisco IOS-XR and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is required

  • Knowledge and experience in Cisco Nexus 7k, ASR 1000 and 9000 Routers, SSL-VPN

  • Excellent communications, both oral and written

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.




Posted: 2021-03-19 Expires: 2021-04-18

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Network Engineer - WAN

Five9, Inc.
San Ramon, CA 94583

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