22 days old

Network Engineer II - VoIP (Req 821)

Reliance Steel and Aluminum Co.
Cypress, California 90630
  • Job Code
    Div. 98 (Req 821)
  • Job Type
  • Job Status
    Full Time

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.


The Network Engineer II (VoIP) is responsible for assisting the team with deployment, operations, maintenance and troubleshooting medium to high complexity application issues that may be network related.  The Network Engineer II (VoIP) will contribute to the design and creation of network systems and architectures.  In addition, the Network Engineer II (VoIP) will analyze current processes and procedures for possible improvement. The Network Engineer II (VoIP) will also develop and maintain documentation of their assigned environment.

Network Engineering - Knowledge of the architecture and typology of network, software, and hardware, including telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems.

  • Assist the team with deployment, operations, and maintenance of network technologies
  • Review existing technologies for vendor support and end-of-life information
  • Contribute to defining systems and creating architectures.
  • Contribute to designs, implementation, integrations, and testing of network technologies.
  • Support the deployment, operations, and maintenance of network technologies.
  • Contribute to identifying migration path needs.

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  •  Demonstrate knowledge of routine techniques, skills, equipment, and procedures                                                                                          
  • Apply knowledge to identify and proactively responds to low complexity problems                                                                         
  • Work to develop additional technical knowledge and skills
  • Administer, monitors and supports all aspects of the network environment                                                                                                                                                                                                                                    
  • Troubleshoot and correct medium to high complexity problems that affect operation of the environment                                                                              
  • Develop and maintain documentation of their assigned environment
  • Conducts analysis, prepares reports, and works on project implementation.
  • Provide support, troubleshoot, Install and Configure routers, switches, Unified communications and related technologies
  • Provide deployment and implementation services of Cisco Unified Communications solutions including Cisco UCS, Unified Communications Manager/CME, Unity Connection/Express, UCCX, Presence, Cisco Jabber, Emergency Responder, Expressway, WebEx and various IP and Video endpoints
  • Combine data, voice, and video traffic on a single network.  Conduct analysis to ensure productivity improvement and functionality of mobility products associated with convergence.  Perform complex technical analysis of Voice communication services utilizing IP devices


  • Serve as technical liaison with vendors
  • Pursues training and development opportunities; strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
   Able to:
  • Frame problems before trying to solve them
  • Seek advice from those who have solved similar problems
  • Follow up to ensure that the problem has been resolved
  • Document and disseminate identification and resolution of problems to avoid future redundant work efforts
  • Break down problems and identify all of their components
  • Provide insight into the root-causes of problems
  • Anticipate problems and is proactive in addressing them
Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
   Able to:
  • Gather data and others' input when making decisions
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others
  • Escalate decisions when appropriate
  • Balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs
Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
   Able to:
  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the Service Now ticketing system
  • Commit to continuous improvement
  • Anticipate customer's needs and move to effectively address issues
  • Establish relationship with customers providing education as appropriate
  • Deliver high quality solutions
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.
Able to:
  • Establish rapport with co-workers easily
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others
Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
  • Collaborate between own functional area and areas below or above in the work stream as needed
  • Set well-defined and realistic goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge
  • Persistently push self and others for results
  • Help others
  • Provide consistency between projects
Company Business Knowledge - Understands the company, its products and the business processes.
Able to:
  • Apply broad Reliance business knowledge (two or more areas) and integrate it into optimal technology solutions for business processes
Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.
Able to:
  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience
Leadership – Displays effort and commitment in carrying out the department's goals and objectives.
Able to:
  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication


Required Skills:

  • Bachelor's Degree or equivalent work experience in a related field required
  • 5+ years' experience in engineering and supporting large, carrier grade, multisite network deployments required
  • 3+ years' experience with telecom/data carrier provisioning, billing, and troubleshooting procedures required
  • 2+ years of working experience with cisco unity, jabber, and contact center required
  • 2+ years of experience with deploying and supporting collaboration tools using integrated voice, video, and data architectures required
  • Expert-level experience with Cisco Unified Communications Manager (Version 9.x or higher) required
  • Functional knowledge of core networking concepts required
  • Working knowledge and experience in layer 3 routing protocols: RIPv2, OSPF, EIGRP, and BGP required
  • 5+ years' experience with switch translations, session management, session border controllers, SIP Lines/Trunks, and media gateways preferred
  • 5+ years' technical knowledge of PSTN, VoIP, T1/PRI, MPLS, and systems inter-connectivity preferred
  • 5+ years' technical knowledge in H.323, SIP, & MGCP preferred
  • 3+ years' experience with software vendors such as Micro-call, Calabrio, and Akkadians preferred
  • 3+ years' experience with current best practices in IT standards, principles, and security practices preferred
  • 3+ years' experience supporting a multi-facility environment preferred 
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills
  • Strong written, verbal and presentation communication skills and ability to communicate at all levels within an organization
  • Familiar with database concepts and client/server concepts
  • Strong organizational skills and ability to multi-task in an enterprise business environment
  • Current CCNP and/or Voice certification
  • Proficient technical documentation skills
  • Proficient Knowledge of TCP/IP, Ethernet technologies, IP routing and routing protocols, multicast, Unix/Linux systems, network security technologies and carrier network architectures
  • Proficient knowledge working with Campus Core, WAN Routing and Switching
  • Basic knowledge working with Packet Analysis and network monitoring tools
  • Proficient hands-on technical knowledge in Cisco Unity and Call Center Express


Posted: 2020-05-04 Expires: 2020-06-03

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Network Engineer II - VoIP (Req 821)

Reliance Steel and Aluminum Co.
Cypress, California 90630

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