21 days old

National Account Partner Manager

Portland, OR 97220
  • Job Code

The National Account Partner Manager maintains and expands relationships within their specified strategic partner. As the key contact for regional leadership, this role will ensure that partners have the resources, knowledge, and access to Vetsource and our services. With knowledge of the entire range of Vetsource services and offerings, the National Account Partner Manager will lead a team to successfully engage within customer accounts while ensuring priorities and expectations are in alignment with regional leadership objectives and met by the company.

Essential Duties:

  • Establishes productive, professional relationships with Corporate personnel in assigned regions
  • Manage the involvement of company personnel, including support, service, and executive management resources, to meet account performance objectives and customers' expectations.
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned region
  • Proactively leads a joint strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary stakeholders
  • Coaching and mentoring daily by using verbal and written communication skills/mediums.
  • In collaboration with Marketing Team, ensure ongoing marketing initiatives/campaigns are followed up accordingly and tracking success for continuous improvement and ROI success.
  • Gathering data, evaluating information, and providing feedback to direct reports for increasing performance, overall productivity and skill sets.
  • Responsible for coaching and performance management to include quarterly and annual performance reviews
  • Other duties/projects as assigned

Performance Measurements:

  • Achieves assigned quarterly sales quota in designated accounts.
  • Meets assigned expectations for profitability and customer retention
  • Achieves customer objectives as defined by Vetsource Management
  • Completes annual account plans that meet company standards and update quarterly for review with Management


In addition to the job-specific responsibilities listed above, all employees are expected to support and model Vetsource's Core Value Principles: Do the right thing every time; Treat others the way they want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun! Employees will be held accountable for knowledge and effective application of these principles.


At Vetsource, we believe that diversity, equity, and inclusion matter in how we engage with our employees, customers, communities, and partners. We seek out, respect, and value differences in experiences and backgrounds as it helps us deliver high quality, innovative solutions, and essential services. By valuing, promoting, and advancing diversity, equity, and inclusion, we create opportunities to foster a sense of belonging and remove barriers to equitable access, so everyone can thrive.

Experience and Qualifications:

  • Experience in animal health industry

  • In-depth knowledge and understanding of sales process.

  • Technically savvy; knowledge of CRM tools, proficiency in MS office, including Word, PowerPoint, Excel and other productivity applications.

  • Ability to work independently; ability to organize data; strong analytical skills required with a great attention to detail.

  • Able to relate to and work with a wide variety of Stakeholders

  • Uses a defined enterprise sales methodology to drive results

  • Excellent presentation, written and verbal communication skills

  • Results driven, proactive and able to work autonomously

  • Ability to manage and prioritize multiple competing priorities

  • Flexible, embrace change in a rapidly evolving work and market environment

  • Must be able to use sound judgement and know when to ask manager for assistance

  • Ability to receive constructive feedback in a professional manner

Supervisory Responsibilities:

  • Oversight of all activities for the Practice Success Team, as well as the personnel activities of hiring and conducting coaching conversations, including review of performance and goal setting for next quarter
  • Meets regularly with staff
  • Provide staff with feedback regarding performance metrics to include corrective action if necessary
  • Responsible for coaching, training, mentoring and motivating staff


  • 4-6 years' experience in direct B2B Sales and experience in animal health industry

  • Bachelor's Degree in marketing, business management or related field. Equivalent work experience will be taken into consideration.

Preferred Qualifications:

  • Excellent knowledge of Microsoft Office
  • Familiarity of eCommerce business (on line retail)

Working Conditions:

  • Ability to work at a computer for long periods of time
  • The noise level in the work area is normally quiet to moderate
  • Travel required 50%
  • Environment where dogs are present in office areas of Vetsource locations

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Posted: 2020-11-04 Expires: 2020-12-05

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National Account Partner Manager

Portland, OR 97220

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