1 day old
2018-05-202018-06-19

Merrill Edge Life Services Team Manager - Rolling Meadows, IL

Bank of America
Rolling Meadows, IL
  • Job Code
    bankofamerica-18019982RollingMeadowsIL
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Company Bank of America

Job Title Merrill Edge Life Services Team Manager - Rolling Meadows, IL

Jobid bankofamerica-18019982RollingMeadowsIL

Location: Rolling Meadows, IL, 60008, USA

Description **Job Description:**



Working in a retail sales/service environment, the incumbent is responsible for hiring, training and supervising a team of Relationship Consultants with respect to servicing of client accounts. The responsibilities of this role include: supervise the day-to-day activities of 8-13 registered associates; Perform monthly performance reviews of all team members and provide constructive feedback; Work with the Segment Manager in the hiring and training of new personnel; Ensure the schedule adherence and proper call management of all team members in relation to the contact center strategy; Supervise the prospect conversion process and recommendation of team members; Conduct on-going Bank of America/Merrill Lynch product and sales training as needed; Responsible for molding the behavior and professionalism of all team members; Promote work unity improvements to current workflow processes; Resolve all client issues that are elevated to supervisory level. Perform other supervisory functions, including but not limited to signing incoming correspondence and other select OMT functions. Generally 5-7 years or more experience is preferred.



Required Skills:



• Series 7, 66 and 9/10 is required (or their equivalent)



• Strong computer skills with an ability to multitask in a fast paced environment



• 5-7 years relevant work experience



This position requires an ability to multi-task and independently prioritize his/her workload. Must demonstrate a cooperative and professional work attitude while ensuring associates adhere to department call center metrics requirements, such as schedule adherence, duration, call tracking (Siebel) and accuracy.



Desired Skills:



• Bachelor’s degree, or relevant work experience



• Capable of effectively coaching and mentoring team to meet metrics



• Ability to effectively manage workload in a fast paced environment



• Excellent interpersonal, leadership and oral/written communication skills



• Capable of multi tasking and working efficiently under stress and high volume



• Strong organizational and teamwork skills



• Previous knowledge of client account services is helpful



**Posting Date** : 04/13/2018



**Location** :

Rolling Meadows, IL, 1600 Golf Rd (IL3511),

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Merrill Edge Life Services Team Manager - Rolling Meadows, IL

Bank of America
Rolling Meadows, IL

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Bank of America
Rolling Meadows, IL

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