21 days old

Membership Services Representative P/T

Spurs Sports and Entertainment
San Antonio, TX 78201
  • Job Code
    117546434

Membership Services Representative P/T

US-TX-San Antonio

Job ID: 2019-2456
Type: Regular Part-Time
# of Openings: 1
Category: Customer Service/Support
AT&T Center

Overview

The position will be responsible for supporting the client retention initiatives of the Spurs membership team. The eligible candidate will have a strong focus on customer service and carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships. This position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external family members and demonstrate ongoing development.



Responsibilities

  1. Provide game night support as it relates to customer service for our Spurs season ticket members. Interacts with members through inbound phone calls and email communication; provides customer service and collaborates with staff members to enhance the fan experience.
  2. Supports Season Ticket Service & Retention Team members with client retention initiatives; including, special event execution and Spurs season ticket benefit fulfillment.
  3. Updates customer-relationship management (CRM) database in a timely and accurate manner following fan interactions and at the request of Service Team.
  4. Streamline communication including face to face interaction, incoming phone calls and service requests to appropriate individuals and departments after discovery conversation and proactive attempt to manage the service request.
  5. Acts as liaison between Spurs Sports & Entertainment and Season Ticket Members with game night service requests.
  6. Other duties as assigned.


Qualifications

  • Flexible schedule with the ability to 2 to 3 days per week.
  • Reliable transportation.
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks.
  • Self-starter, highly motivated individual.
  • Ability to work with all types of people.
  • Ability to adapt to changing projects.
  • Must be able to work minimum of 20 hours a week.

PI117546434

<br/><b>Membership Services Representative P/T</b><br/><br/>US-TX-San Antonio<br/><br/><b>Job ID:</b> 2019-2456<br/><b>Type:</b> Regular Part-Time<br/><b># of Openings:</b> 1<br/><b>Category:</b> Customer Service/Support<br/>AT&T Center<br/><br/><b>Overview</b><br/><br/><p style="margin: 0px;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">The position will be responsible for supporting the client retention initiatives of the Spurs membership team. The eligible candidate will have a strong focus on customer service and carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships. This position must support the organizations mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation. </span></p><p style="margin: 0px;"><span style="font-size: 12pt; font-family: calibri, sans-serif;"><strong> </strong></span></p><p style="margin: 0px;"><span style="font-size: 12pt; font-family: calibri, sans-serif;"><strong><em>In every position, each employee is expected to: demonstrate alignment with SS&Es core values and mission, collaborate with internal/external family members and demonstrate ongoing development.</em></strong></span></p><br/><br/><b>Responsibilities</b><br/><br/><ol><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Provide game night support as it relates to customer service for our Spurs season ticket members. Interacts with members through inbound phone calls and email communication; provides customer service and collaborates with staff members to enhance the fan experience.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Supports Season Ticket Service & Retention Team members with client retention initiatives; including, special event execution and Spurs season ticket benefit fulfillment.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Updates customer-relationship management (CRM) database in a timely and accurate manner following fan interactions and at the request of Service Team.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Streamline communication including face to face interaction, incoming phone calls and service requests to appropriate individuals and departments after discovery conversation and proactive attempt to manage the service request.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Acts as liaison between Spurs Sports & Entertainment and Season Ticket Members with game night service requests.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Other duties as assigned.</span></li></ol><br/><br/><b>Qualifications</b><br/><br/><ul><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Flexible schedule with the ability to 2 to 3 days per week.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Reliable transportation.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required. </span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Ability to prioritize multiple tasks.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Self-starter, highly motivated individual.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Ability to work with all types of people.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Ability to adapt to changing projects.</span></li><li><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Must be able to work minimum of 20 hours a week.</span></li></ul> <img src="https://analytics.click2apply.net/v/8OpJJNHoMzmXiEVNh7KAn"> <p>PI117546434</p>

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Posted: 2020-01-28 Expires: 2020-02-28

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Membership Services Representative P/T

Spurs Sports and Entertainment
San Antonio, TX 78201

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