15 days old

Marketing Experience Information Analyst

Arnold & Porter
Washington, District of Columbia 20001
  • Job Code
  • Job Type
  • Job Status
    Full Time

The Marketing Department of Arnold & Porter has an opening for a Marketing Experience Information Analyst in the Washington, DC office. The position is instrumental in the continued success of the firm’s experience/knowledge management software platform (Foundation Software). This person will need to develop processes and workflows to collect experience data and be actively involved in keeping our experience information accurate, robust and up-to-date. The Analyst is responsible for gathering feedback from users, keeping data fresh and planning improvements that address the needs of constituents across the firm, including lawyers, Marketing, IT, Finance, Practice Management, Compliance, Matter Intake, Business Development and Recruiting.

Responsibilities include, but are not limited to:

  • Works with the Director of Business Development on the development of an industry-leading experience database platform.
  • Prepares experience data and other types of data, including addressing data quality issues, for migration into the new system.
  • Develops and makes recommendations on configuration options, workflows, processes, and fields on the platform.
  • Serves as the experience database ambassador within the firm and encourage maximum adoption. Leads training and support for Marketing and other staff on the effective use of the software.
  • Creates effective communications including documentation for various stakeholders on the use of experience resources.
  • Acts as a central resource to the Business Development team.
  • Assists in entering experience information data from various sources into the database.
  • Works in partnership with Business Development team members and attorneys; creates and updates compelling experience lists to be used in pitches and marketing materials.
  • Devises internal processes and procedures for processing experience information.
  • Explores new ways for the firm to get full value from the experience database platform, including use by departments outside of Marketing.


  • Bachelor's degree required. Equivalent experience will be considered.
  • Minimum of three years of prior experience working at a professional services firm.
  • Prior experience as a legal assistant/paralegal/attorney or in legal marketing a plus.
  • Experience with databases required; experience with “experience” databases preferred, especially with software of the Foundation Software Group.
  • Proficiency in Windows operating systems and Microsoft Office Suite and/or related software.
  • Ability to work effectively with various stakeholders in different departments of the firm.
  • Excellent project management skills and capable of handling multiple projects simultaneously.
  • Ability to work well in a team as well as independently.
  • Understanding of law firms and of the scope of work handled by large law firms.
  • Ability to conduct training sessions and experience documenting and communicating processes and workflows.
  • Experience with managing data and data entry.
  • Ability to maintain a high level of confidentiality.
  • Possess exceptional judgement and professionalism.
  • Ability to define goals and follow through to achieve results.
  • Strong problem solving skills.
  • Ability to prioritize and manage time effectively.
  • Possess reliability, dependability and motivation.
  • Excellent organization and communications skills, both oral and written.
  • Strong attention to detail.
  • Exceptional client service to internal stakeholders
  • Flexibility to work additional hours as necessary.


Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter’s Human Resources Department for more information. E-Verify Participation Poster and Right-to-work Poster .


Arnold & Porter is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. To achieve our goal of equal opportunity, Arnold & Porter maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans. If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster.


Arnold & Porter is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.


Posted: 2021-04-23 Expires: 2021-05-23

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Marketing Experience Information Analyst

Arnold & Porter
Washington, District of Columbia 20001

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