15 days old

Manager, Trial Success Management

Lytx, Inc.
San Diego, CA 92121
  • Job Code
    124545759



Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Manager, Trial Success Management
Office - San Diego, CA

Full time
R-1131

Innovation Lives Here

You go all in no matter what you do, and so do we. You want to use your powers for good, and that's exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.

Manager, Trial Success Management

Why Lytx:

The Manager, Trial Success will lead a team of highly motivated Trial Success Managers and will be responsible for the overall Enterprise trial management program. This role will also support client trials through direct participation in client-facing meetings in order to provide client consulting on trial and program best practices. The ideal candidate is an experienced and highly motivated leader with product and pre-sales support expertise and client facing skills.

You'll Get To:

Oversee team of 7+ Trial Success Managers responsible for ensuring all Lytx prospective and existing client trials are managed successfully and meet client satisfaction

Manage the team strategy and day-to-day operations of the team by allocating workload, monitoring project timelines and managing client and internal escalations.

Work with Sales to facilitate highly complex, large or elephant Enterprise trials from pre-sale through deployment launch, as needed.

Partner with key internal stakeholders to ensure processes are aligned and hand-offs between Trial Success, Client Success and Sales are established and seamless to ensure client satisfaction.

Enhance the trial workflow through continual evaluation of the process, with feedback from clients and internal stakeholders, to ensure continuous improvement

Guide direct reports in establishing goals consistent with team strategy, build development and career plans for the direct reports, evaluate performance and mentor the team

Help to refine and be accountable for hitting critical trial initiative metrics

Participate and support Enterprise BU and cross-functional projects that can solve complex business opportunities and participate in any in any internal change management exercise required upon execution.

Manage multiple high priority, time sensitive client/business needs simultaneously while meeting the service level agreements

Other duties, as assigned

What You'll Need:

Bachelor's Degree or equivalent combination of education and experience

2+ years of management experience

Minimum of 5 years experience within a fast-paced commercial products or SaaS environment

Highly developed organization skills, ability to multitask and handle urgent requests with poise and professionalism

Ability to interface at all levels within the organization to communicate ideas and concepts clearly and concisely with excellent verbal and written skills

____________

Lytx is powered by cutting-edge technology and Happy People. You want to use your powers for good, and that's exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.





PI124545759

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Posted: 2020-10-06 Expires: 2020-11-06

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Manager, Trial Success Management

Lytx, Inc.
San Diego, CA 92121

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