2 hours

Manager, Site Reliability Engineering

Five9, Inc.
San Ramon, CA 94583

Manager, Site Reliability Engineering


Join a company that has tripled annual revenues each of the past three years and is acknowledged by industry analysts as the pioneer in the next generation of cloud contact center solutions! The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.  For more information visit www.five9.com.


To complement our rapid growth we are actively looking for an experienced Manager, Site Reliability Engineering to join our Operations team. As a Manager, Site Reliability Engineering you will lead a team responsible for various aspects of cloud operations including design, implementation, and automation of large scale distributed systems. You will provide technical leadership to major projects and prepare detailed plans to implement new technologies/configurations.


Key Responsibilities:

  • Lead DevOps projects working with DevOps/SRE, Engineering, Systems, Network, and Infrastructure teams and report on progress 

  • Collaborate with Engineering/Release management to plan and deploy patches and releases 

  • Track and present DevOps KPI to upper management  

  • Own availability and reliability of mission critical services 

  • Hire, train, and coach new team members 

  • Manage on-call rotations across continents using a follow-the-sun model 

  • Recommend software improvements to achieve higher availability, scalability, latency, and efficiency 

  • Identify opportunities to build preventive measures to provide a seamless customer experience 


  • 5+ years of Systems and Networking experience 

  • 5+ years of Software Development Life Cycle experience 

  • 3+ years of public cloud experience (GCP and/or AWS) 

  • Excellent problem solving, analytical, and decision making skills 

  • Experience managing complex projects  

  • Ability to deep dive into the details of business, operations, and engineering 

  • Experience with DevOps/SRE methodologies & tools 

  • Experience with public cloud cost management 

  • Experience in performance engineering and capacity planning 

  • Experience with software development and testing process in an agile environment 

  • Ability to work in a collaborative environment  

  • Must be an excellent communicator (verbal and written) 

  • MS in computer Science or equivalent experience 

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2020-10-20 Expires: 2020-11-19

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Manager, Site Reliability Engineering

Five9, Inc.
San Ramon, CA 94583

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