27 days old

Manager, Channel Operations

Pacific Biosciences
Menlo Park, CA 94025
We currently have an exciting opportunity for a highly motivated Channel Operations Manager to take ownership of programs, processes, and enablement in support of our Channel Partner network. In partnership with our Distributor Account Managers and Commercial Leadership, the Channel Operations Manager will establish the necessary infrastructure to drive revenue growth, expand global reach and improve the indirect customer experience. A key operation member and functional leader, the successful individual will work closely with other functional groups such as finance, logistics and marketing to ensure that all stakeholders are aligned to the plans and that the required resources are identified and allocated. The role will be responsible for a broad scope of Operational activities including but not limited to partner assessment and selection, certification, portal management, training coordination, marketing collateral, performance measurement, process automation and pipeline management best practices. Many of these responsibilities will require enhancement or net new creation and the Channel Operations Manager will be looked to as a key leader to develop these.


  • Defining a distributor/channel partner profile, assessment criteria and process by which new channel partners are reviewed, onboarded and regularly measured

  • Creating and supporting in partnership with regional commercial leadership channel partner programs and resources for use by our distributors

  • Defining and maintaining our pricing strategy for distributors across regions and markets

  • Managing and administering Distributor agreements and contracts

  • Working cross-functionally with marketing, sales, support, legal, finance, and other stakeholders to regionalize and implement channel programs to ensure alignment across the business globally

  • Driving the enablement and skill development of our channel partner community

  • Managing the communication strategy, process, and tools focused on increasing distributor performance

  • Implementing and managing reporting tools to enable our Distributor Account Managers

  • Optimizing and streamlining global partner processes and procedures

  • Defining, implementing, and managing channel incentives and lead sharing programs

  • Advocating and driving the development, management, and evolution of our partner portal to create an engaging platform for partners to interact with PacBio for information sharing, marketing collateral, training, sales incentives, opportunity management and lead sharing

Experience/Skills Required:

  • Bachelor's degree or equivalent

  • Excellent track record and background in channel partner operations and management

  • Experience collaborating with cross-functional teams, including, but not limited to Sales, Operations, Support, Finance, Marketing, Legal, and Senior Leadership

  • Flexible and able to work in an ever changing and demanding environment

  • Excellent problem solving, organizational skills, oral/written and presentation skills, with a high level of attention to detail

  • Ability to collaborate and communicate with senior managers and other influential stakeholders

  • Direct channel partner management experience a plus


All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.


Posted: 2021-04-15 Expires: 2021-05-15

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Manager, Channel Operations

Pacific Biosciences
Menlo Park, CA 94025

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