29 days old

Managed Print Services -Floater

ARC Document Solutions
Stafford, TX 77477
  • Job Code

ARC Document Solutions, Inc. provides technology and servicesto businesses of all types,with afocuson the architectural, engineering and construction industry.ARC provides its solutions at thousands ofcustomer locations nationwide,in our170 worldwide service centers, and offering secure document storage in the cloud. We are looking for our next team member to help uscontinue to develop, invent, growand succeed.Together is more than a word at ARC. Its our secret weapon. Visit our web site at www.e-arc.com.

ARC islooking for a Full-time FM Onsite Operator Floater to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.


We are seeking candidates for our vacantFM Onsite Operator. Supports and understands specific FM/MPS solutions including the providing the best quality service through exemplary onsite customer service and task execution. This role is a floating position that will work in the Printroom and Mailroom delivering the highest quality solution by performing the following duties:

  • Collect, sort and distribute mail received via the United States Postal Service, FedEx, UPS and/or other carriers
  • Coordinate delivery or courier services to arrange delivery of letters and packages
  • Maintain and oversee onsite inventory and stock
  • Retrieve and execute work orders according to customer needs
  • Perform minor repairs, installations and routine equipment maintenance
  • Create and maintain administrative reports for the customer and ARCs FM/MPS leadership team
  • Draft and distribute correspondence including resource availability and onsite events
  • Sustain effective and accurate communication within the clients site, and FM management for top customer service.
  • Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, obtains assistance from technical expert when appropriate
  • With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customers expectation of quality onsite service
  • Participate in on-going ARC and other training to update technical and soft skills and knowledge
  • Work additional and/or non-traditional hours per the clients needs
  • Perform other duties as assigned

Experience and Qualifications:

  • High School Diploma
  • 1-3 years of related onsite administrative customer service
  • Professional, business level written and oral communication skills including interpersonal skills that yield positive results
  • Proficient problem solving and conflict resolution skills that yield positive results
  • Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
  • Self-motivated with the abilityto work independently, resourcefully with minimal oversight
  • Demonstrated experience in developing strong working relationships withinternal and external customers

We Offer:

  • Excellent company support and resources
  • Excellent company reputation since we consistently receive 5-star customer reviews
  • Comprehensive Employee Benefits that include medical, dental, vision, and life insurance as well as a 401-K Plan with company matching
  • Employee Stock Purchase Plan that allows you to earn 15% return on investment
  • A management team that supports you and wants to see you be successful
  • Culture of caring for our employees, evidenced by the long tenure of many of our employees.

Toall recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

PM 20



Posted: 2021-04-08 Expires: 2021-05-09

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Managed Print Services -Floater

ARC Document Solutions
Stafford, TX 77477

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