2 days old
2018-05-242018-06-23

Learning System Support Specialist

Sodexo
  • Job Code
    70846
Careers Center | Learning System Support Specialist
  • Learning System Support Specialist

    Location US-MD-GAITHERSBURG | US-PA-Allentown
    System ID
    70846
    Category
    IS&T
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

    You are extremely analytical and consider yourself an Excel guru. You have experience working with large data sets and in a systems administrator role. If this describes you, within!

     

    Sodexo is seeking a Systems Support Specialist- Data Analyst position within Learning and Performance team. The preferred candidate will be able to work from the Gaithersburg MD or Allentown PA offices. Virtual work arrangements will also be considered.

     

    The Systems Support Specialist duties include:

    • Responsible for customer service for Ingenium end-users. Serves as an escalation point for end-user questions or technical issues received by the Ingenium Help Line or Sodexo Help Desk.
    • Supporting internal Learning and Performance requests as well as our business partners in functional areas such as Finance, HR, Payroll, Safety, etc.
    • Responsible for designing and generating ad-hoc data reports or providing data analysis in support of learning or performance requirements, initiatives or measurement. Supporting other applications that are integrated with or support the Ingenium platform.
    • Supports the administration and maintenance of the Ingenium platform, Sodexo’s Learning and Talent Management System (LMS) as well as other applications that are integrated with or support the Ingenium platform and the related business processes. Develops methods and procedures for training, testing, data integrity and inclusion, and implementation and coordination of data systems.
    • Acts as a technical project contributor and may lead small projects. Full understanding of project life cycle and related technical capabilities are required.

    Qualifications

    • Associate’s degree, in lieu of the degree, 2 years of experience plus the managerial and/or functional experience
    • 1-2 years’ experience with enterprise software
    • Experience with basic project management and system implementation
    • Full understanding of database concepts
    • Data Analysis
    • Understanding components of full technical project life cycle experience
    • Data entry, adhoc reporting, data maintenance, data migration, data cleansing experience
    • Advanced Microsoft office skills – expert excel user

    Position Summary

    Responsible for the management, administration and maintenance of systems\applications supporting functional areas the likes of Finance, HR, Payroll, Purchasing, Training, etc. This includes developing methods and procedures for training, testing, data integrity and inclusion, implementation and coordination of data systems. May also perform non-technical duties the likes of developing communications, training and procedural documents, performing audits, identifying and recommending process improvements, etc.

    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree 

    Basic Functional Experience - 1 year of functional experience in an area of system responsibility

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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