5 days old

IT Support Specialist II

Los Angeles, CA 90012

Are you a creative, high-energy individual who thrives in professional services environments? Do you love working with smart, dynamic, collaborative teams? This may be the opportunity you have been looking for!

Orrick has an exciting opportunity for an IT Support Specialist II. This position will be based out of our Los Angeles office and with occasional travel to Orricks Santa Monica office.

What Will You Do? You will be part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick technology architecture. You will provide onsite local support to attorneys, staff and business partners on all Firm computer systems via telephone, email and desk side assistance. As a member of this team, you will multi-task while generating creative and time-sensitive solutions to problems. You will develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, you will work on special projects as appropriate.

You will assess appropriate priority, take personal ownership, and provide timely results to all customers. You will document incident details, and forward issues needing the support of other teams as appropriate. You will solve issues by utilizing excellent customer service, your personal knowledge and resources, problem solving techniques, technical thinking/reasoning, and a high level of individual discernment to ensure successful technical outcomes. Develop or update documentation on technical configurations or knowledge base articles.


Job Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • Understanding of and experience supporting Microsoft Windows (up to 10 Enterprise 64-bit).
  • Proper usage of Windows native optimization and performance monitoring and troubleshooting tools, such as Windows Task Manager and Event Viewer.
  • Experience supporting Dell PowerEdge R series Servers a plus.
  • Deep understanding of computer networks and how they operate, including:
  • TCP/IP operation in a distributed, client/server environment.
  • Industry-standard cable usage and operation (e.g. CAT6, UTP, and Fiber cables).
  • Professional certification in Microsoft Windows Server 2012 a plus but not required.
  • Experience with Microsoft Windows Server 2012 a plus but not required.
  • Minimum of two - three years of experience in the use of desktop hardware and Microsoft operating systems is required.
  • Proficiency with Windows 7 and Windows 10 desktop operating systems and utilities is required.
  • Proficiency in MS Office 2013 suite of products is required.
  • Experience with Dell Laptop/Desktop hardware is a plus.
  • Experience with Microsoft Surface Pro 4 and Surface Book. Hardware a plus.
  • Experience with MacBook Pro software and hardware a plus.
  • Experience with Hewlett Packard printers a plus.
  • Microsoft Certified Solutions Associate (MCSA): Windows 7 or A+ Hardware certification is a plus.
  • Professional certification in Microsoft Office User Specialist and other Microsoft desktop products a plus.
  • Your excellent organization and attention to detail skills will give you the ability to handle and triage multiple incoming priorities in a dynamic working environment.
  • You will enjoy working independently on complex tasks/projects, as well as being a great teammate.
  • Confirmed ability to balance technical and business level communication.
  • You will have a demonstrated ability to produce quality work with positive results while employing a dedicated and enthusiastic approach to client service and collaboration.
Who is Orrick? As an employer of choice, we will provide our employees with challenging work, training opportunities, team-oriented culture, and the opportunity to work with the best talent in the legal profession. For the fourth year in a row, Fortune selected Orrick among the 100 best workplace cultures for the very best talent. Orrick ranks in the top 15 and is the highest-ranked law firm of only four firms on the 2019 list. We provide excellent service to our clients and we hire the brightest and most hardworking individuals at every level. We champion a culture that is committed to excellence, but is also fun, inclusive and real. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company.

Orrick offers a collaborative work environment, competitive salary, and excellent benefits, including lots of extra perks like free biometric screenings, paid time to participate in community service activities and the day off for your birthday.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers.

No phone calls please.

We are an Equal Opportunity Employer

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

#LI-KS1


Posted: 2020-02-13 Expires: 2020-03-14

We focus on serving the Technology, Energy & Infrastructure and Finance sectors globally. Clients worldwide call on our teams for forward-looking commercial advice on transactions, litigation and compliance matters. We bring distinctive quality, teamwork and value to the table – and innovate in everything we do.

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IT Support Specialist II

Orrick, Herrington & Sutcliffe LLP
Los Angeles, CA 90012

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