8 days old

IT Helpdesk (14996)

Sinclair Broadcast Group
Salt Lake City, Utah
  • Job Type
  • Job Status
    Full Time

Make your mark in Broadcasting and Digital Media. Sinclair Broadcast Group and Sinclair Digital Solutions are dedicated to making Sinclair a communications powerhouse! We are the largest and most diversified television broadcasting company in the country. Sinclair owns and operates, programs or provides services to more television stations than anyone and has affiliations with all major networks. Sinclair Digital group is focused on bringing the most engaging content to web, mobile and over-the-top broadcasting to audiences all over the country! Our success is the result of extraordinary employees and an exemplary management team who believe in a vision and are dedicated ensuring a great future for our employees. Whether you are an industry veteran or a just starting out, you can find it at Sinclair! We are advancing the world of Broadcasting and we want YOU to join our winning team!

KUTV in Salt Lake City has an excellent career opportunity for a full-time IT Helpdesk to support the Engineering Department on its daily computer and network operations.

Responsibilities include, but are not limited to:
* Provide hardware, software, and basic networking problem diagnosis and resolution for end users via in-person, telephone, email, and instant messaging support
* Respond to telephone calls, emails, instant messages, and assigned tickets from users; create incidents with appropriate support teams as needed and follow up until closure
* Document and escalate problems as necessary to internal second and third level IT support staff via our company incident management system (ServiceNow)
* Respond to and diagnose problems through discussions with users, including problem recognition, internet research, isolation, log captures, resolution, and follow-up steps; Provide level-1 remote desktop support and perform other routine activities based on standard procedures
* Coordinate and manage relationships with other business units and vendors that provide hardware, software, and network issue resolution
* Facilitate physical hardware relocation as users move desks, as well as replacing hardware as upgrades and replacements are deployed

* Associates degree or higher in IT, electronics or computer related field
* 2 years of related broadcast experience
* Remote and in-person support experience necessary
* Technical helpdesk or technical call center experience necessary
* Disciplined, systematic problem-solving skills required
* Windows Operating systems, primarily Windows 10 Enterprise
* Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Skype for Business
* Basic knowledge of Active Directory and account/computer management
* Basic familiarity with ITSM ticketing tools such as ServiceNow
* Support via remote desktop connectivity applications like Remote Desktop, VNC, SCCM

Sinclair Broadcast Group is proud to be an Equal Opportunity Employer and a Drug Free Workplace.


Posted: 2020-01-11 Expires: 2020-02-10

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IT Helpdesk (14996)

Sinclair Broadcast Group
Salt Lake City, Utah

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