21 days old

Inside Sales Support, TPS

  • Job Code
JobId: 397563
JobTitle: Inside Sales Support, TPS
Department: GPS_US
Location: Somerset Cottontail
Description: Job Summary:
Terumo Pharmaceutical Solutions (TPS), a strategic business unit of Terumo Medical Corporation.  TPS directly markets a full line of drug delivery and injectable technology devices to the Pharmaceutical market.

The Inside Sales Support Representative (ISSR) is responsible for supporting the SAMs in achieving regional annual sales and business goals.  Additionally, the ISSR is to act as the TPS representative for all existing customers, coordinate resources to deliver customer excellence and build existing business, support the SAMs in all new business activities, including documentation, market mapping and identification of prospects. Ensure thorough and timely follow-up to customerÙs questions and concerns. Manage all administrative work required for assigned region in partnership with SAMs.
Job Details:
  1. Sales and Administration
    • Create and foster an excellent relationship with the Strategic Account Managers and external customers in order to optimize service to our valuable accounts, meet budget expectations, sustain\/grow existing business, and support development of new opportunities.
    • Make outbound follow-up calls to existing customers via telephone and e-mail regarding purchase orders, forecasts, order status and related activities.
    • Work with TE associates to inquire on order\/product\/project status, including Supply Agreements, Quality Agreements and Development Agreements.
    • Identify both risks and opportunities with existing customers and work with SAMs to optimize TPS revenue and profit
      • Follow up on pending issues and take own initiative in a mature, independent and responsible way.
      • Serve as the point of contact for internal ØhouseÙ accounts.
      • Provide quotations and pro forma invoices upon request.
      • Arrange and follow up on regular customer conference calls.
      • Draft and edit contracts with major accounts.
        • Working closely with the SAM, support business review meetings with existing customers
        • Provide back-office support for SAMs to develop and convert new opportunities and pipeline value
        • Issue ÜNew Product RequestsÝ according to special demands from SAM accounts
          • Map, analyze markets and research therapy areas, for existing customers.
          • Maintain customer records in CRM:
            • Attach documents as appropriate.
            • Develop reports and analytics as required by TPS Associates.
              • Sample-handling from A to Z. 
                1. Product knowledge
                  • Identify valuable information and sales opportunities for the Strategic Account Managers, based on incoming correspondence or market research.
                  • Answer product related issues and bring customer queries to second service level as and when issue is out of own scope.
                    3.     General Reporting
                    • Support in statistical information
                    • Take initiative to make sure filing is done in a correct and consistent way on all levels (C4C Ó Sharedrive Ó binders)
                      • Report on our customer R&D pipeline, structure, strategy and other useful intelligence
                      • Develop target prospect lists
                      • Follow up on market trends and communicate valuable information to Strategic Account Managers, Marketing and Sales Director. 
                        1. Assume all other responsibilities and authorities as assigned and required to support the growth of the TPS business.


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