7 days old

Infrastructure Engineer (Storage NAS/SAN)

Five9, Inc.
San Ramon, CA 94583

Infrastructure Engineer (Storage NAS/SAN)

Join a company that has tripled annual revenues each of the past three years and is acknowledged by industry analysts as the pioneer in the next generation of cloud contact center solutions! The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.  For more information visit www.five9.com.

Five9 is a leader in Cloud based Call Center solutions and one of the Bay Areas fastest growing companies. To complement our rapid growth, we are actively looking for Infrastructure Engineer to join our Technical Operations team.  We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan.  Five9 is a high energy environment with lots of room for personal and professional growth. The ideal candidate for this role will have a deep understanding of systems architecture and design, strong analytical and troubleshooting skills, and excellent communication skills.

Key Responsibilities: 

  • Perform high-level systems analysis, evaluation, design, deploying and configuring secure NAS (NetApp), 3PAR storage (SAN) and storage networking (Cisco MDS) technologies integration and implementation of various virtualization (VMware), compute (Cisco UCS)

  • Build, manage and support highly available, secure and scalable production and lab infrastructure (compute and storage) in companys global data centers and public clouds

  • Monitor production and lab environments, troubleshoot alerts & incidents, detect and fix infrastructure problems

  • Research new compute, virtualization and storage technologies and make recommendations to improve availability, reliability and performance of these systems supporting companys external facing applications

  • Automate/script daily operational support tasks

  • Create/maintain documentation of the infrastructure and configurations (architecture diagrams, procedures, etc.) and provide training to relevant staff (within and outside the immediate team)

  • Perform maintenance after hours and in change windows

  • Participate in on-call rotation as needed


Required Qualifications:

  • 4+ years building and managing infrastructure systems (storage and storage networking, compute and virtualization), preferably in a cloud environment

  • Solid experience deploying and configuring secure NAS solutions, including NetApp and others.

  • Solid experience deploying and configuring secure SAN solutions, including 3PAR/PureStorage

  • Strong experience supporting mission critical 24x7 customer facing production environments

  • Strong, hands-on experience in designing, deploying and managing Cisco UCS infrastructure (and Cisco/HP rackmount servers)

  • Strong experience in Cisco MDS SAN switches configuration and management

  • Strong experience in deploying and managing VMware (vSphere, vCenter, ESXi/ESX, etc.) products

  • Excellent communication skills both verbal and written

  • B.S. in Computer Science or equivalent experience

Preferred Qualifications:

  • Solid experience of secure NAS (NetApp) environments including design, implementation and administration

  • Strong experience of SAN (3PAR) environments including design, implementation and administration

  • Strong experience in scripting/automation using VMware PowerCLI/Perl/Python/Ruby/Shell

  • Strong understanding of cloud (AWS, GCP) infrastructure highly desired

  • Experience with automated deployment and configuration tools like Puppet is a huge plus

  • NetApp and VMware certifications highly desired


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.



Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2020-10-15 Expires: 2020-11-14

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Infrastructure Engineer (Storage NAS/SAN)

Five9, Inc.
San Ramon, CA 94583

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