1 hour

Healthcare Navigator - Beckley

Volunteers of America Mid-States
Beckley, WV 25801
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.  We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.  When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.  Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!  We offer a comprehensive benefits package to employees who meet eligibility requirements. 


PROGRAM: Supportive Services for Veteran Families (SSVF)

STATUS: Full-Time/Salaried

POSITION: Healthcare Navigator

REPORTS TO: Sr. Director, Veteran Services (Lexington/West Virginia) or Associate Vice President, Veteran Services (Louisville/Tennessee)




The SSVF program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the SSVF Healthcare Navigator is to provide services that assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. The position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care, health education, interdisciplinary collaboration, and overall case management and care coordination. SSVF Healthcare Navigators work closely with the Veterans primary care provider and members of the Veterans assigned interdisciplinary treatment team.



This positions requires a Masters degree in Social Work or a related Masters degree and more than five (5) years of experience in the field; a person with a Bachelors degree in Social Work or a related undergraduate degree plus eight (8) years of related work experience; a person with 12 years of experience and no degree; or a Veteran with nine (9) years of experience in the field. The position requires excellent judgment and a demonstrated ability to provide a reasonable combination of knowledge, abilities and skills; knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers; ability to be the liaison between VOA Mid-States and the VA or community medical clinic; and work with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.

The SSVF Healthcare Navigator works closely with the Veterans assigned multidisciplinary team, including medical, nursing, and administrative specialists, and the case management team. The position requires timely, appropriate, and equitable Veteran-centered care to be provided with the Veterans treatment team. The Healthcare Navigator is the primary Case Manager for all Veterans placed in hotels by the SSVF program and works collaboratively with the treatment team and the Veteran to identify and address systems challenges for enhanced care coordination as needed. This position requires excellent verbal and written communication skills, high degree of organization, and creative problem solving skills. Must have personal automobile, valid drivers license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time.

Must complete required case management training within 90 days of hire and complete all VA-required training for SSVF personnel and Healthcare Navigators. Must place importance on the values of compassion, commitment, justice, integrity and diversity.


1. Conducts assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.

    a.    Purpose of assessment is to understand the Veterans situation, potential barriers to care, the causes, and the impact of such barriers on the Veterans                 ability to access and maintain health care services.

    b.    The assessment highlights the Veterans strengths, limitations, risk factors, internal/external supports and service needs to optimize the Veterans ability               to access and maintain health care services.

2.    Provides case management duties, including:

    a.    Meet and set up appointments with Veteran and treatment team through virtual means/telehealth.

    b.    Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.

    c.    Perform assessments, develop/monitor case plans, and conduct necessary follow-up activities.

    d.    Establish linkages with appropriate agencies and service providers in the area/community.

    e.    Provide referrals and resources

    f.    Educate participants on issues, such as supportive services available and participant rights.

    g.    Provide supportive services to participants.

    h.    Complete required documentation (including progress notes) within 48 hours of contact, and enter data into the Homeless Management Information                     System (HMIS).

    i.    Demonstrate good clinical judgement in decision making regarding participants.

    j.    Demonstrate ability to relate to Veterans and their families in a culturally competent manner.

    k.    Performance Quality Improvement (PQI) duties as assigned by supervision and PQI Committee.

3.    Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers.

4.    Serve as a resource for education and support for Veterans and their families, and helps identify appropriate and credible resources and support tailored to         the needs and desires of the Veteran.

5.    Participates in the development of the Veterans care plan with an emphasis on community services, outreach, and referrals needed for the Veteran:

    a.    The plan is developed in collaboration with the Veteran, their family, and their treatment team and is regularly reviewed by the SSVF Healthcare                           Navigator and Veteran to identify non-clinical barriers and to provide resources and referrals needed to support adherence.

    b.    Evaluates effectiveness of the resources and referrals provided and makes modifications to ensure provision of high-quality care and interventions.

    c.    Monitors Veterans progress, maintains comprehensive documentation, and provides information to treatment team members when appropriate.

6.    Identifies concerns and/or questions about the Veterans treatment or medications and develops open communication with the provider or treatment team.

7.    Collaborates with other providers in the ongoing reassessment of the Veterans health care needs.

8.    Coordinates referrals to VA, community health clinics, and other programs needed to ensure access to health care and follows care plan to facilitate                     adherence and collaborates with community providers to maximize the use of VA and community resources.

9.    Advocate for the Veteran, integrating cultural values into their care plan.

10.   Assists Veteran in identifying methods to monitor progress toward meeting health goals and provides ongoing follow-up.

11.   Provides health education services, materials, and referrals to Veteran and their family, based on individual needs.

12.   Collaborates and regularly communicate with Veterans treatment team members to appropriately assess and address the needs of each Veteran.

13.   Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.

14.   Develop relationships with community partners, VA staff, and other referral networks.

15.   Comply with all policies and procedures of the program and the Council on Accreditation.



Competitive salary and a comprehensive benefits package

Medical, Dental, Prescription Drug Coverage and Vision

Life Insurance

Long-Term Disability

Short Term Disability

Flexible Spending Accounts

Health Savings Accounts

Critical Illness

403B Retirement Savings Plan

Employee Assistance Program

Paid Vacation Time (based on eligibility)

Paid Sick Time (based on eligibility)



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Posted: 2022-09-30 Expires: 2022-10-30

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Healthcare Navigator - Beckley

Volunteers of America Mid-States
Beckley, WV 25801

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