3 days old

General Manager 4 - Food

  • Job Code
Careers Center | General Manager 4 - Food
  • General Manager 4 - Food

    System ID
    Food Service
    Relocation Type
    Employment Status
  • Unit Description

    Sodexo is seeking a General Manager 4 of Retail Food.   We’re currently seeking High Performer General Manager with a proven track record, for a high profile, large volume retail food operation in Chattanooga, TN. This position will report directly to the Senior Area General Manager, and will be responsible for leveraging Sodexo systems, financial outcomes and customer satisfaction for the food and nutrition services at Erlanger Main Hospital the Flagship Erlanger medical center. This 800-bed acute care level I trauma hospital located in downtown Chattannooga.


    In this highly visible lead role, you will direct and participate in all the daily food contract operations including oversight of our full service Starbucks, Chick-Fil-A Express, Subway branded concepts. In addition to supporting retail operations, catering and aspects of the culinary operation. The ability to develop and maintain professional relationships with client, hospital staff and consistent proven success of developing and managing a team are a must. This is an ideal role for someone who is passionate about wellness and nutrition and who is looking to gain exposure and help us grow our campus over the next 3-5 years.  Future plans will include the addition of a food court in an attached medical mall location.  The General Manager 4 of Food Retail works closely with the retail managers in overseeing day-to-day operations at Erlanger's main campus and will work with ops managers at three other locations for retail program implementation.  

    Will manage 55 employees and over 4 million in managed volume.



    Responsibilities include: Working with unit financials and budgets, HR functions, payroll, strategic planning, special projects, marketing, training, cash management, quality assurance and regulatory compliance, direct client interaction and supervision of approximately 100 employees.  We are looking for a leader to raise the bar for patient satisfaction, retail satisfaction and customer service standards with experience in AYR, project management, cost containment and monitoring, management team development, food management controls, staffing engagement and development with a focus on accountability and service.


    The ideal candidate:

    • must be hands on, organized, and have demonstrated experience providing strong leadership to frontline staff and managing multiple priorities in a healthcare environment. High level of computer literacy, HACCP knowledge and ServSafe certification go hand in hand for this position.
    • has culinary production experience and a strong background in safety and sanitation compliance;
    • has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
    • can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed;
    • can demonstrate working knowledge of HealthTouch, Sodexo Food Management Systems (FMS) and Market Connection, and is proficient in computer skills and report management experience.
    • Previous experience driving Patient Satisfaction, improving Patient Satisfaction Scores and implementing SOPs to enhance the Patient Experience.
    • Assumes Area General Manager’s (GM) and various manager responsibilities and authority in his/her absence
    • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes
    • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan
    • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

    Position Summary

    Directs all contract management service operations at a single account/unit. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to a one client account.
    Provides local leadership and strategic direction while developing team for new and emerging business solutions that sustain growth in the day to day operations.
    Key Duties
    - Directs all contract services.
    - Oversees management/administrative team who are responsible for special functions, cash control and payroll.
    - Customer and client satisfaction
    - Drives growth
    - Financial management

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree           

    Basic Management Experience - 5 years              

    Basic Functional Experience - 5 years

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.




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